Courtyard by Marriott Sedona - Evening Desk / Guest Service Agent

Job Description

Job Description

Front Desk / Guest Service Agent - Must be available to work evenings and weekends. This position will work from 3 : 00pm-11 : 30pm with a lunch break.

SUMMARY : Accommodates guests of the hotel by performing the following duties.

ESSENTIAL FUNCTIONS :

• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
• Answers inquires pertaining to hotel services; registration of guests; and travel directions
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass on log
• Makes sure front desk, lobby and common areas are clean and organized.
• Performs laundry functions as directed
• All other duties as assigned

COMPETENCY :

To perform the job successfully, an individual should demonstrate the following competencies :

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience :

Less than high school diploma; or 1-3 months related experience and / or training; or equivalent combination of education and experience.

Language Ability :

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability :

Ability to add, subtract, multiply, and divide in all units of measure.

Reasoning Ability :

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills :

Some computer skills needed.

Certificates and Licenses :

No certifications needed

Supervisory Responsibilities :

This job has no supervisory responsibilities.

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