Floating Assistant Branch Manager

Floating Assistant Branch Manager

Capital Bank N.A. is headquartered in Maryland, and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ : CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.

Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.

Position Purpose

The Floating Assistant Branch Manager (ABM) will primarily be based at our Rockville, MD (Church Street) branch. This role provides coverage support for our Reston, VA, Washington, D.C., and Columbia, MD branches as needed, including during periods of approved or unexpected PTO or other staffing gaps.

The Floating ABM will assist the Branch Manager in overseeing daily branch operations and will assume full responsibility for supervising the branch team and managing customer service and operational functions in the manager's absence. The role requires delivering exceptional service to all customers, using sound judgment and effective communication to resolve issues and address concerns.

Additionally, the Floating ABM will support the efficient onboarding of new deposit relationships referred to the Bank by Business Bankers, Commercial Lenders, and Fiduciary Bankers.

Position Responsibilities

• Serve as acting supervisor of the branch in the absence of the Branch Manager, ensuring smooth daily operations.
• Open new accounts, service existing accounts, and resolve customer inquiries, problems, and complaints with professionalism and efficiency.
• Exercise discretion to authorize exceptions to policies and procedures within designated authority limits; escalate complex issues to the Branch Manager or Branch Administrator as appropriate.
• Draft professional correspondence to customers using standard business writing formats.
• Operate a teller drawer and perform teller functions as needed.
• Manage branch vault cash, including preparing outgoing shipments, ordering cash to maintain inventory levels, and ensuring teller drawers remain within established limits.
• Oversee the processing of deposits from the Night Depository, maintaining strict adherence to dual control procedures.
• Supervise the teller line to ensure : Proper scanning of teller work at day's end
• Approval of large checks
• Accuracy of hold notices
• Correct preparation of Currency Transaction Reports (CTRs)
• Compliance with all bank policies and procedures
• Conduct monthly branch audits to ensure operational integrity and compliance.
• Maintain and supervise the retention schedule for bank documents stored at the branch, ensuring timely and secure handling.
• Assist the Branch Manager with the training of branch staff performance, provide feedback to assist the Branch Manager with staff performance evaluations; approve timecards for non-exempt branch staff in place of the Manager when needed.
• Assist the Branch Manager with the delivery of branch security meetings
• Work at other branch locations on a temporary basis if needed
• Other duties as assigned

Minimum Education and Experience

Technical Knowledge and Skills

Compensation

Working Arrangements

Why Join Us?

Capital Bank, N.A. is an E-Verify, Affirmative Action, and Equal Opportunity Employer.