Fleet Specialty Administrator - TVC Pro-Driver

Fleet Specialty Administrator - TVC Pro-Driver

TVC Pro-Driver is a member of the Love's Family of Companies and is a commercial driver's license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.

Basic Purpose : The Fleet Specialty Admin is responsible for opening legal and CSA cases and indexing documents as well as answering phone calls for Fleet members. Admin may also be assigned other duties as assigned by Supervisor.

Job Functions : Includes duties that the employee must be able to perform, either unaided or with the assistance of a "reasonable accommodation."

• To provide the best possible customer service for associates and members through inbound and outbound phone calls.
• Obtain specific information from a court or attorney regarding traffic citation and input that information into the computer system.
• To recognize any case that may need specific actions to be taken and use critical thinking to determine the best steps for case and if unable, properly notify supervisor.
• Input any information provided by attorneys or courts in the system.
• Complete various forms of paperwork needed to handle the case in the best possible manner.
• Work the Fleet call docket.
• Open tickets for fleet memberships in a timely manner.
• Open CSA cases for Fleet memberships in a timely manner.
• Arrive on shift and stay for duration of scheduled shift.
• Maintain proper records of attendance by correctly using Paycom Self Service.
• Report discrepancies to your Supervisor.
• Perform other duties as assigned by Supervisor / Manager.

Experience and Qualifications

Physical Demands

Environment

Schedule

Location

Job Function(s) : Corporate

Love's Travel Stops is the nation's industry-leading travel stop network. For 60 years, we've provided customers with highway hospitality and "Clean Places, Friendly Faces." We're passionate about serving professional truck drivers and casual motorists with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, fresh coffee, clean restrooms, showers and everything needed to get customers back on the road quickly. The Love's Family of Companies includes :

Nearest Major Market : Oklahoma City Nearest Secondary Market : Oklahoma Job Segment : Truck Driver, Compliance, Transportation, Call Center, Retail, Legal, Operations, Customer Service