Experienced Dispatch with Emergency Experience

Customer Service Support Specialist

We are urgently seeking an experienced Customer Service Support Specialist to join our team in our Las Vegas office. This role is critical to ensuring customer satisfaction by handling urgent inquiries, resolving pain points in real time, and maintaining deep product knowledge.

The ideal candidate thrives in high-pressure situations, has a customer-first mindset, and delivers exceptional service in every interaction.

Pay Rate : $25.00 / hour

Available Shifts

Candidates must be flexible and able to adapt to emergency scheduling needs.

Fri Tue : 9 : 30 AM 6 : 00 PM

Sun Thu : 9 : 30 AM 6 : 00 PM

Wed Sun : 5 : 30 PM 2 : 00 AM

Tue Sat : 5 : 30 PM 2 : 00 AM

Key Responsibilities

Provide live rider support before, during, and after their ride experience through multiple channels.

Act as the first line of defense in emergency-style customer situations, escalating issues when necessary.

Master and utilize internal tools to resolve urgent customer interactions quickly and effectively.

Collaborate with cross-functional teams to troubleshoot and support live operations.

Contribute to testing, data collection, and process improvements.

Uphold a safety-first, inclusive, and transparent communication culture.

Requirements

2+ years of customer service, retail, or client-facing role (phone, email, chat).

Strong ability to de-escalate high-stress situations and resolve problems in real time.

Clear, professional, and concise communication skillsboth verbal and written.

Proven adaptability and resilience in fast-changing, emergency-style environments.

Positive attitude with a proactive, solution-oriented approach.

Availability for flexible scheduling and urgent shift coverage.

Preferred Skills

Experience handling emergency or high-pressure situations.

Knowledge of de-escalation techniques.

Proficiency in customer support tools and collaboration platforms.

Basic QA testing experience is a plus.

Benefits

Pre-tax commuter benefits

Employer-subsidized healthcare coverage

Flexible Spending Account (FSA) for healthcare-related costs

Agency-covered short- and long-term disability and life insurance

401(k) retirement package

This is an urgent hire. Please prepare a pre-recorded video submission.