Lead Relationship Banker

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Health insurance

Paid time off

The New Washington State Bank (NWSB) is looking for a detail oriented, organized and customer focused individual to join our team. We currently have a full-time Lead Relationship Banker position available at our Borden branch.

Primary Responsibilities :

Supervise staff and provide additional support such as training, answering questions or obtaining the answer for them, assisting with complex transactions / services, approving transactions, finding outages, opening and closing the branch etc.

Service bank customers by effectively running a drawer, providing additional frontline services, opening various types of consumer and business accounts as well as completing loan applications.

Ensures that the day-to-day operations of the branch such as replenishing the ATM, ordering currency, auditing / balancing the vault, processing night drops, running proof, etc. are completed in an efficient and compliant manner.

Helps front line staff grow in our organization by continually motivating and training them and allowing them the opportunity to develop their banking knowledge and experience.

Leads Relationship Bankers in building relationship with customers by discovering their financial needs and cross-selling them bank products and services to fit these needs.

Refer customers to the proper department for issues that cannot be resolved at the front line.

Follow all company policies and practices and set an example for others in the branch to follow.

Prepares and completes various required reports and additional paperwork as needed as well as potentially assisting the Relationship Office Manager with creating the staff schedule.

Minimum Qualifications :

High School Diploma or GED equivalent required.

One to two years of related experience and / or training preferred