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Technical Support Engineer II - eSign

Technical Support Engineer II - eSign

DocuSignBrazil, IN, US
Hace 1 día
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Why consider this job opportunity

  • Opportunity for career advancement and growth within the organization
  • Flexible remote work arrangement
  • Engage with cutting-edge technologies and contribute to innovative solutions
  • Collaborative and inclusive work culture that values teamwork and communication
  • Opportunity to make a meaningful impact on customer satisfaction and software adoption

What to Expect

  • Provide outstanding technical support for the employer's Intelligent Agreement Management (IAM) and related services
  • Troubleshoot customer inquiries across various support channels, including API integrations and network-related issues
  • Utilize technical expertise to enhance customer adoption of IAM products
  • Identify product improvements and report bugs to enhance customer experience
  • Handle escalated cases and provide support for internal peers on product knowledge

    • What is Required

  • Bachelor of Science degree in Computer Science, Engineering, or a related technical field
  • 2+ years of SaaS troubleshooting experience in a Technical Support role
  • Proficiency in modern programming languages such as XML, C#, Python, and JavaScript
  • Experience in troubleshooting web-based environments including HTTP, JSON, and HTML
  • Familiarity with Salesforce administration and log analysis using various network tools

    • Preferred Qualifications

  • Self-motivated and goal-oriented with strong interpersonal skills
  • Subject Matter Expert in at least one vertical of the employer's technologies
  • Excellent communication skills for engaging with customers and internal teams
  • Experience supporting the employer's eSignature and related products
  • Familiarity with structured query languages such as SQL and SOQL

    • SoftwareSupport #RemoteWork #TechnicalSupport #CareerGrowth #CustomerSatisfaction

    We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

    We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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    Technical Support Engineer • Brazil, IN, US

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