Technology Product Manager, ERP Systems

Overview

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Red's is on a mission to cook food better for people with big things to do. We know we are a good small part of your great big lives, and we take that seriously. Red's is committed to cooking with fewer and better ingredients for food that tastes better and is better for you and the planet.

Red's is seeking a highly skilled and experienced Technology Product Manager to lead the strategic evolution, implementation, and optimization of our Enterprise Resource Planning (ERP) system, with a primary focus on NetSuite. Reporting to the Chief Technology Officer, this pivotal role will serve as the bridge between business needs and technical solutions, driving impactful changes that enhance operational efficiency, data integrity, and overall business performance.

The ideal candidate will possess a deep understanding of ERP functionalities, a proven track record in product management methodologies, and the ability to translate complex business requirements into actionable system improvements within a dynamic environment.

Location : Franklin, TN (remote consideration not stated in the original; include only if present in the description).

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Red's is seeking a highly skilled and experienced Technology Product Manager to lead the strategic evolution, implementation, and optimization of our ERP system (NetSuite). This role reports to the Chief Technology Officer and serves as the bridge between business needs and technical solutions, driving improvements that enhance operational efficiency, data integrity, and overall business performance.

Key Responsibilities

• ERP Strategy & Roadmap : Define and evangelize the long-term vision, strategy, and roadmap for our ERP system (NetSuite), ensuring alignment with overall business objectives and technology architecture.
• Requirements Gathering & Analysis : Collaborate with cross-functional stakeholders (Finance, Sales, Operations, Supply Chain, HR) to identify, document, and prioritize business requirements, pain points, and opportunities for system enhancements.
• Solution Design & Implementation Leadership : Work with technical teams (internal developers, external consultants) to design scalable and robust solutions within NetSuite. Oversee the product lifecycle from conceptualization to deployment, ensuring successful implementation of new features, modules, and integrations.
• System Optimization & Governance : Analyze system performance, user feedback, and industry best practices to identify optimization, automation, and process improvements within NetSuite. Establish governance standards for data quality, configuration, and system usage.
• Stakeholder & Change Management : Act as the primary liaison between business units and IT, fostering strong relationships. Lead change management efforts, including communication, training, and support to ensure high user adoption and minimal disruption during system changes.
• Backlog Management : Own and manage the ERP product backlog, prioritizing features, enhancements, and bug fixes based on business value, technical feasibility, and resource availability.
• Vendor Management : Collaborate with NetSuite account managers and third-party integration partners to leverage platform capabilities, resolve issues, and stay abreast of upcoming releases and features.
• Reporting & Analytics : Define and monitor key performance indicators (KPIs) related to ERP system usage and impact.
• Risk Management : Identify potential risks associated with ERP changes and develop mitigation strategies.

Qualifications

Preferred But Not Required

Seniority level

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