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Performance Manager

Performance Manager

Georgia StaffingAtlanta, GA, US
Hace 16 horas
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Performance Manager

Do you have a passion for service? Ready to build a career, not just find another job? Metro One Loss Prevention Services Group has the opportunity you've been looking for! About us : At Metro One LPSG, we are reshaping the security industry with a dynamic, service-driven approach. We are proud to provide top-tier security and loss prevention services to our valued clients, and we're growing fast! If you're ready to be part of a company that values your commitment and supports your career goals, apply today!

What we offer :

  • Weekly Pay Your hard work is rewarded fast.
  • Competitive Benefits Health, dental, vision, and more.
  • Flexible Schedules Work-life balance matters.
  • 401(k) Program Invest in your future.
  • Easy Online Application Process Get started in minutes!

Performance Manager Responsibilities :

  • Manage scheduling roll call, and on call officers for assigned clients.
  • Ensure all security officers are trained on mobile application for time and attendance recording, using the application in the field.
  • Maintain standards for overtime performance through effective scheduling and supporting recruitment strategies.
  • Maintain adequate staffing levels.
  • Review assignment requests made by clients to ensure that recommended staff meet company and client standards prior to assignment.
  • Maintain attendance standards by taking corrective measures for lateness, excessive call-outs, and no call / no show occasions.
  • Issue written documentation to staff when warranted and maintain liaison with Human Resources.
  • Monitor staff performance in partnership with office team members and clients in collaboration with Human Resources. Document substandard performance.
  • Proactively monitor and adjust stand-by programs to accommodate holidays, weather conditions, and call-out trends.
  • Support Recruiter(s) in interviewing new hires when necessary, scheduling new hires appropriate to client standards, and providing schedules immediately upon officers' completion of training. Follow-up to ensure new hires are fully integrated into the schedule in subsequent weeks.
  • Implement measures to reduce turnover. Identify top talent officers for growth opportunities. Communicate change in rate records to Payroll and Human Resources.
  • Provide immediate response to payroll discrepancies filed by officers.
  • Work with Human Resources regarding potential counseling, disciplinary issues, and timely investigations.
  • Coordinate with Recruiters regarding field visit schedules, field recruiting, client contacts, officer coaching and retraining, and following-up on corrective measures and client requests.
  • Utilize Guard-Tour Application for documenting field visits.
  • Respond with urgency to client concerns. Document deficiencies noted during site visits and follow-up with appropriate communication, training, instructions, etc., providing client with corrective action taken.
  • Ensure compliance to post orders, uniform requirements, retraining and licensing requirements.

    • Qualifications and requirements :

  • 2-3 years of recruitment and management experience.
  • Requires local travel.
  • Must be willing to participate in the company's pre-employment screening process and continuously meet any applicable state, county and municipal requirements.

    • Why Metro One? If you're looking for more than just a job if you want to be part of a growing, supportive team where your hard work matters Metro One is your next career move. We are dedicated to delivering unmatched service to our clients and creating a best-in-class work environment for our employees. Grow your career. Strengthen your skills. Make a difference. Metro One LPSG is an Equal Opportunity Employer.

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    Performance Manager • Atlanta, GA, US

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