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Client Success Manager
Client Success ManagerMagnum Hunt • San Francisco, California
Client Success Manager

Client Success Manager

Magnum Hunt • San Francisco, California
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
  • Teletrabajo
Descripción del trabajo

Job description

Our client has an opening for a Technical Support Representative/Network Support Via Phone, providing technical and network problem resolutions to Dealers by performing question-based diagnosis while guiding users through step-by step processes. The position requires interaction with clients via telephone and email, clearly communicating technical solutions in a user-friendly, professional manner.

Candidates Must

  • Knowledge of Ethernet Networks (more network knowledge is an asset)
  • Proper phone etiquette and strong communication skills
  • Ability to speak and write clearly and accurately in English
  • Demonstrated proficiency in typing and grammar in English
  • Knowledge of relevant electronic circuitry and software
  • Knowledge of customer service principles and practices
  • Effective listening skills
  • Willingness to co-operate with others and work to the greater good
  • Multi-tasking capabilities
  • Instruct customers on required network configuration for successful deployment.
  • Can pass a basic Ethernet network knowledge test as part of the interview process
  • Be comfortable working with Microsoft Operating systems and Microsoft Office Software
  • Be able to attend, complete and pass an in house factory training on proprietary telecommunications equipment/software during the probationary period.

Benefits:

  • Dental care
  • Paid time off
  • Vision care

Experience:

  • Trouble shooting product via phone: 2 years (required)
  • network configuration: 3 years (preferred)
  • Technical support: 3 years (required)
  • Product support: 2 years (required)
  • Network support: 3 years (preferred)
  • L2 network support: 3 years (preferred)
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Client Success Manager • San Francisco, California

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