Call Center Operations SupervisorTeleperformance USA • Memphis, TN, United States
No se aceptan más aplicaciones
Call Center Operations Supervisor
Teleperformance USA • Memphis, TN, United States
Hace 1 día
Tipo de contrato
- A tiempo completo
Descripción del trabajoEnsures daily performance metrics are being met or exceeded, i.e., quality, service level and schedule adherence metrics 80% of your day will consist of coaching and educating agents on how to improve their performance Create an environment focusing on fun, enthusiasm and accountability Take initiative and show leadership by creating performance improvement plans Administer coaching and disciplinary action when appropriate Handle both internal and client led performance discussions Perform other related duties and assignments as required and as assigned by supervisor or other management Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately Must be able to take calls when needed. College degree preferred or equivalent work experience required Ability to work under pressure, plan, meet deadlines and be accountable for the p erformance of others Solid organizational, administrative, leadership and time management skills Ability to demonstrate personal ownership of tasks and follow through to obtain desired results Must have a keen sense of attention to detail Skilled in determining why and how tasks should be attempted and their effective completion Proven experience in overcoming unexpected difficulties and using logical problem-solving skills Typing speed of 25 wpm Excellent written and verbal communication skills consistent with North American business standards Must have availability to work various shifts influenced by current business needs High school diploma or GED required Excellent attendance history is required Must pass mandatory background checks which may include pre-screening, illegal drug tests and credit checks Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy
Category : Client Operations
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include :
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
Purpose
Develop, implement, assess and improve day-to-day operations of inbound call centers in order to meet and exceed all aspects of client needs and requirements according to policies and procedures
This position is 100% work at home.
Your Responsibilities
Qualifications
Soft Skills
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
TP is an Equal Opportunity Employer
Crear una alerta de empleo para esta búsqueda
Operation Supervisor • Memphis, TN, United States
Ofertas relacionadas
Jacobus Energy, LLC is a family-owned company providing innovative mobile fueling solutions as the industry's top fuel provider.
We've been delivering some of the industry's most progressive fuel ma...Mostrar más
Reporting to the Sales Center Agent Supervisor, the Sales Center Agent’s primary functions will be to address customer inquiries regarding unit and truck availability, completion of rentals a...Mostrar más
Provides supervision and support to the tellers to ensure that the staff provides maximum customer service in a professional manner.
Monitor and train the transactional processing staff in supportin...Mostrar más
Determining compensation for this role (and others) at Vaco / Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licens...Mostrar más
Summary / Objective As Sales Operations Manager, your primary purpose is to oversee and coordinate the daily operations of the Sales Support department at the Sales Center.
You will manage the Sales S...Mostrar más
Join a Leader in Home Healthcare.As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to...Mostrar más
Location : Memphis, TN Job Type : Full-Time, Hourly Environment : Non-Climate Controlled.About the Role : We are a new, rapidly growing company in Memphis seeking a dedicated and experienced Operations...Mostrar más
Datavant is a data platform company and the world's leader in health data exchange.Our vision is that every healthcare decision is powered by the right data, at the right time, in the right for...Mostrar más
This position will require relocation to.We are willing to help relocate the right person.Moore Water & Air is looking for a sales-driven, strategy-focused Call Center Manager to lead a team of...Mostrar más
Recruit, select, and manage talent.Foster a culture of teamwork, customer service, and continuous improvement.Develop leadership skills in Supervisors.
Ensure adequate resources to meet service expe...Mostrar más
Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.
As part of Tucows (NASDAQ : TCX, TSX : TC), Ting ...Mostrar más
Team Waste / Waste Connections is currently looking for a.In this position you will be responsible for hiring, training, supervising, and ensuring the safety of our garbage truck drivers.You will a...Mostrar más
The Onsite Supervisor acts as the candidate's / associate's employment "agent" (i.This position must ensure satisfaction by maintaining a solid working relationship with our candidates / associates - s...Mostrar más
Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.
We are rapidly growing our footprint, and wit...Mostrar más
Our Operations Supervisors are responsible for monitoring compliance with operational policies and the progress of goals set external by our clients and also internally by our agency.They track Key...Mostrar más Trucking Operations Supervisor.This opportunity is for a Trucking Operations Supervisor with a work location in Byhalia, MS.
Team Waste / Waste Connections is currently looking for a safety consciou...Mostrar más 
Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.
As part of Tucows (NASDAQ : TCX, TSX : TC), Ting ...Mostrar más
Our Operations Supervisors are responsible for monitoring compliance with operational policies and the progress of goals set external by our clients and also internally by our agency.They track Key...Mostrar más
Operations Supervisor
Tennessee Staffing • Memphis, TN, US
A tiempo completo
Última actualización: hace 7 días • Oferta promocionada
Full Time Bilingual Remote Call Center Agent
Absolute Storage Management • Memphis, TN, US
Teletrabajo
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Banking Center Operations Coordinator
First Horizon Bank • Hernando, MS, US
A tiempo completo
Última actualización: hace 20 horas • Oferta promocionada • Nueva oferta
AP Supervisor
Vaco by Highspring • Memphis, TN, US
Indefinido
Última actualización: hace más de 30 días • Oferta promocionada
Sales Operations Manager
Clark Beverage Group • Senatobia, MS, US
A tiempo completo
Última actualización: hace 14 días • Oferta promocionada
Medical Equipment Customer Service Supervisor
Rotech Healthcare Inc. • Memphis, TN, United States
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
2nd shift Supervisor
PrideStaff • Memphis, TN, US
A tiempo completo
Última actualización: hace 8 días • Oferta promocionada
Health Information Operations Supervisor
Datavant • Memphis, TN, US
A tiempo completo
Última actualización: hace 20 días • Oferta promocionada
Call Center Sales Manager
Moore Water Treatment • Memphis, TN, US
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Manager, Operations Escrow - US Based Remote
Anywhere Real Estate • Memphis, TN, United States
Teletrabajo
A tiempo completo
Última actualización: hace 2 días • Oferta promocionada
Supervisor - Field Operations
Tucows Inc. • Memphis, TN, US
A tiempo completo
Última actualización: hace 18 días • Oferta promocionada
Trucking Operations Supervisor
Waste Connections • Byhalia, MS, United States
A tiempo completo
Última actualización: hace 14 días • Oferta promocionada
Onsite Supervisor - Southhaven, MI NA05977
Mississippi Staffing • Southaven, MS, US
A tiempo completo
Última actualización: hace 5 días • Oferta promocionada
Supervisor - Field Operations
Tucows • Memphis, TN, US
A tiempo completo
Última actualización: hace 18 días • Oferta promocionada
2nd Shift Operations Supervisor
Prestigious Placement • Memphis, TN, US
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Trucking Operations Supervisor / Byhalia, MS
Mississippi Staffing • Byhalia, MS, US
A tiempo completo
Última actualización: hace 5 días • Oferta promocionada
Supervisor - Field Operations
Ting Internet • Memphis, TN, US
A tiempo completo
Última actualización: hace 18 días • Oferta promocionada
Weekend Operations Supervisor
Prestigious Placement • Memphis, TN, US
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada