CMA Program Supervisor

divh2Case Management Agency Team Leader / h2p$80,142.40 - $108,180.80 / ppThis position oversees a Case Management Agency (CMA) team and coordinates all the functions of the Long-Term Care Waivers and State General Funds programs according to contract and program regulations. Responsible for the direct supervision and development of Case Management Agency staff and ensures that performance standards are met as identified statutes, regulations, and contract guidelines. Work location will primarily be in the Greeley Office; however, may travel to meeting locations throughout the state and attend national conferences. Reliable, predictable attendance within department business hours of 8 a.m. to 5 p.m. Monday through Friday. Work may involve time away from a standard office environment. Work may occur in various community settings that are potentially hazardous and may require additional precautions, such as personal protective equipment and / or requesting assistance from emergency medical personnel or law enforcement. After hours and on call work situations may occur on occasion to provide support to families that need services outside of normal business hours. This position is in-person with a possibility for limited telework opportunities when needed. / ppMission Statement : Engaging and partnering with the community to improve safety, health and well-being of individuals and families through the delivery of responsive and collaborative services. / ppVision Statement : The people of Weld County are connected to the resources needed to thrive in the community and feel safe and empowered. / ppWeld County Department of Human Services greatest asset is our staff. The Ideal Candidate for the Department of Human Services, will be someone who possesses the following traits : / pulliHigh level on Integrity and strong belief in Department values / liliAbility to structure workload to ensure all tasks are given correct priority / liliOpen to change / liliAbility to resolve conflict and problem solve / li / ulh3Job Description / h3pstrongWhat you will do / strong / ppstrongSupervision - 25% / strong / pulliDirectly supervises the Case Management Agency program staff. / liliProvides leadership, guidance and support to staff ensuring a high level of performance and compliance with County, State and Federal rules and regulations. / liliAddresses employee concerns and resolve problems in collaboration with Department Personnel and County Human Resources. / liliManages hiring process including candidate review, coordinating interview teams, facilitating interviews, and hiring recommendations. / liliAssists in developing educational and professional development opportunities for staff. / liliEncourages integrity and excellence in case management, models and expects the case management agency team to be open and flexible to new and different approaches and responsibilities. / liliProvides coaching and assistance as needed to case managers to attain and hone required skills and knowledge. / li / ulpstrongCase Management Oversight - 25% / strong / pulliMaintains quality assurance levels for all CMA Programs through case audits, client satisfaction surveys, and case consultations to ensure all program and contract requirements are met. / liliReviews documents produced by CMA staff for accuracy of information and content. / liliShadows case management staff completing the Level of Care Screen and other case management duties in accordance with state requirements and documents accordingly. / liliPromotes, supports, and utilizes person centered principles and practices. / liliMaintains an accurate client reporting system and submits timely reports as required by contract and regulations and internal monitoring requirements. / liliRemains informed of and complied with latest rules, regulations, and legislative issues that may impact the Long-Term Care System. / liliParticipates in the budgeting process, demonstrating a clear understanding of the funding mechanisms of the Case Management Agency. / li / ulpstrongWorkflow Management - 20% / strong / pulliManages all the components of assigned waiver programs and any assigned state general fund programs. / liliAssigns and schedules work within the unit using assigned employees performance and level of skill to assure coverage and efficiency in caseload handling while accomplishing program goals accurately and timely. / liliMonitors and evaluates workflow using knowledge of business functions, program requirements and economic conditions to establish unit goals and timetables. / liliUses tracking data to identify trends in customer volume and the need for making changes in work assignments to adjust accordingly. / liliConducts individual and group conferences to set and monitor deadlines. / liliDevelops systematic methods to monitor work to ensure compliance. / liliEnsure completion and submission of all required paperwork related to Medicaid appeals. Represent (or designate) the CMA and HCPF at hearings. / li / ulpstrongOutreach - 15% / strong / pulliServes as an advocate for clients, families, and / or providers during conflict situations and assists with problem solving the best solutions to meet clients long-term care needs as well as for meeting other needs that may arise. / liliEstablishes and maintains positive working relationships with community partners and providers, including Program Approved Service Agencies (PASA). / liliAttends all appropriate local and state meetings, committees, workshops, and conferences. / liliCommunicates effectively and works in conjunction with local, state, and federal entities to ensure client access to services. / li / ulpstrongProfessionalism and Teamwork - 10% / strong / pulliBalances team and individual responsibilities; puts success of team above own interests. / liliExhibits objectivity and openness to others views; gives and welcomes feedback. / liliTreats others with respect and consideration regardless of their status or position / liliContributes to building a positive work culture. / liliAccepts responsibility for own actions and follows through on commitments. / li / ulpstrongPolicies and Procedures - 5% / strong / pulliFollow policies and procedures, the Weld County Code of Conduct and adhere to strict confidentiality guidelines and appropriate release of information outlined in both. / liliOther duties may be assigned. Any one position may not include all duties listed, nor do the listed examples include all duties which may be found in positions of this class. / li / ulh3Required Qualifications / h3pstrongRequired Education / strong / pulliBachelors Degree or 5 years of experience in the field of Long-Term Services and Supports (LTSS), which includes Developmental Disabilities or / liliA combination of education and relevant experience appropriate to the requirements of the position. Relevant experience is defined as : (a) Experience in one of the following areas : long-term care services and supports, gerontology, physical rehabilitation, disability services, children with special health care needs, behavioral science, special education, public health or non-profit administration, or health / medical services, including working directly with persons with physical, intellectual, or developmental disabilities, mental illness, or other vulnerable populations as appropriate to the position being filled; AND (b) Completed coursework and / or experience related to the type of administrative duties performed by case managers may qualify for up to two (2) years of required relevant experience. / li / ulpstrongExperience Qualifications / strong / pulli1 year of competency in pertinent case management knowledge and skills. This is defined as Long-Term Services and Supports Case Management or the performance of similar duties and responsibilities in a directly related human services or public assistance field. / liliExperience working with aging and disability populations. / liliExperience working collaboratively with community partners. / li / ulpstrongPreferred Experience / strong / pulliExperience with Long Term Services and Supports waiver programs and / or State General Funds Programs. / liliExperience supervising and managing employees that includes directing work activities and evaluating employee performance. / li / ulpstrongSkills and Abilities / strong / pulliCandidate must possess the ability to learn and apply new computer skills on a regular basis. / liliCandidate must possess knowledge of computer programs such as Microsoft Windows and Word, Excel, and Outlook. / liliCandidate must possess the ability to read and comprehend instructions, correspondence and department policies and procedures. / liliCandidate must possess the ability to write correspondence. / liliCandidate must possess the ability to effectively communicate with diverse populations in a variety of settings, includes public speaking. / liliCandidate must possess the ability to apply common sense to problem solve in a work environment. / liliCandidate must possess the ability to adapt to fast paced, high volume and ever-changing work environment and be able to handle high stress situations. / li / ul / div