Front Office Coordinator

Job Description

Job Description

Job Title – Position Description : Front Office Coordinator - Bilingual - English / Spanish

Reports to : Manager Site

MISSION

The Front Office Coordinator is responsible for creating an exceptional patient experience while providing competent and compassionate care to every patient. The Front Office Coordinator role is fluid and versatile with progressively increasing responsibilities including helping direct efficiencies and maintaining high standards for EMR documentation.

OUTCOMES

• Ready to take on new opportunities for various clinical challenges with a sense of urgency, intiution, and proactive approach with a can-do attitude despite adversities.
• Communicate with respect, kindness, and politeness to a diverse group of people to provide an exceptional patient experience.
• Takes on the challenge of unfamiliar tasks and learns from failures and mistakes while continously looking to optimize the patient experience by considering multiple and varied components of the patient cycle.
• Able to acquire, analyze, and provide accurate clinical information to the medical team in a timely manner, while maintaining accurate patient charting in a fast paced and high volume work environment.
• Understand impact of your actions on others, be willing to admit and take responsibility, and be able to reflect on performance and proactively request constructive feedback to grow within the role.
• Willing to learn and adopt new responsibilities and organizational change based on shifting demands of front office duties, patient work ups and procedures, and effectively navigating patient charting and medical history for medical team.

COMPETENCIES

Job Related Competencies :

Cultural Competencies :

Advanced Values :

Collaborates : Building partnerships and working collaboratively with others to meet shared objectives

Patient Focus : Building strong patient relationships and delivering patient centric solutions

Instills Trust : Gaining the confidence and trust of others through honesty, integrity, and authenticity

Cultivates Innovation : Creating new and better ways for the organization to be successful

Behaviors :

Rebounding from setback and adversity when facing difficult situations

Actively seeking new ways to grow and be challenged using both formal and informal development challenges

Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone

QUALIFICATIONS

Basic Qualifications :

Education / Previous Job Relevant Work Experience

Preferred Qualifications :

Education :

Previous, Job Relevant Work Experience :