IT Support Technician

A company is looking for an IT Support Technician to provide technical solutions and support to internal teams.

Key Responsibilities

Answer incoming support requests regarding software, services, hardware, or networking issues promptly

Manage and track the ticketing system, ensuring all employees are updated on support requests

Document processes and solutions to help scale IT solutions for the company

Required Qualifications

High school degree or equivalent required, or a combination of education and experience

At least 2 years of experience providing IT support to an organization

Knowledge of IT systems

Experience providing technical support and solutions to customers

Ability to think critically about problems and solve them independently