Field Support Specialist

Field Support Specialist

Department : Field Operations

Reports to : Manager of Field Operations

Pay Group : Non-Exempt

Job Summary :

The Field Support Specialist will demonstrate a clear understanding of the accessioning and laboratory workflow. As the Field Support Specialist, you will work independently, but also function effectively as a member of the Gravity Team. You will be a reliable resource to send to other locations to help with collections, trainings, and account setups. During peak demand, you will work on special projects. These projects include performing specimen collections and interacting with customers and clients. You will work in a fast paced, customer focused, and challenging environment, and will be a part of the overall Field Operations team.

Responsibilities and Duties :

• Must be able to travel up to 100% of the time, including on short notice.
• Monitoring or observing specimen collection and entering orders into computer systems.
• Training new collectors or customers personnel and training of new procedures with existing personnel.
• Completes Diagnostic Checklists in Salesforce within 24 hours of an account visit.
• Addresses all compliance and general concerns virtually or by an in-person visit, with support from management as needed.
• Comfortable speaking with sales reps, customers, and clients.
• Provide clerical support for the management team.
• Encourages good morale though active engagement and communication.
• Adheres to confidentiality expectations and HIPAA requirements.
• Adheres to all State and Federal laws, guidelines and regulations including compliance.
• Other duties as assigned.

Required Skills and Abilities :

Education and Experience :

Physical Requirements :

Gravity Diagnostics is an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws.

Gravity Diagnostics will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.