User Support Specialist

A company is looking for a User Support Specialist to provide exceptional customer service and support to its member base.

Key Responsibilities

Utilize in-depth product knowledge to respond to user inquiries effectively

Take ownership of user issue resolution through troubleshooting and Zendesk management

Identify and escalate complex user issues while collaborating with team members for solutions

Required Qualifications

Ability to work independently and thrive in a collaborative environment

General tech-savviness with exposure to tools like Zendesk and Google Suite

Experience in contributing to user support resources and documentation

Strong organizational abilities and effective multitasking skills