Talent.com
Community Relations Representative ($24.38 - $30.29)
Community Relations Representative ($24.38 - $30.29)Irvine Company • San Jose, CA, US
Community Relations Representative ($24.38 - $30.29)

Community Relations Representative ($24.38 - $30.29)

Irvine Company • San Jose, CA, US
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Position Summary:

Assists the Community Manager and Assistant Manager with on-site operations of a single community, multiple communities, or neighborhood (“operating unit”). Serves as the first point of contact for resident interactions on-site. Assists with all inquiries including resident requests, move-in/outs, transfers, renewals, evictions and other resident-related items. Community Relations Representatives responsible for multiple communities will handle an increased level of complexity with individual and consolidated operations of varying locations and product types.


Skills required for Customer Relations Representatives include but are not limited to: time-management, effective verbal and written communication, and organization.

Job Duties:

  • Creates a well-organized, customer service-focused culture for residents, prospects, vendors, and employees; ensures that resident and corporate requests and concerns are promptly responded to and resolved; takes a proactive approach for all key customer touch points.
  • Assists in the training, onboarding, and development of new team members. Contributes to a culture of excellence, good time management practices, and continuous learning. Embraces and promotes new technology; finds efficiencies by maximizing its utilization.
  • Positively contributes to the financial performance of the operating unit.
  • Supports the team to meet key metrics for the operating unit. Monitors and communicates key Notice to Vacate findings and follow up on customer satisfaction surveys and social media posts as needed.
  • Assists with daily operations of the operating unit’s resident services office which may include sales, processing move-in/outs, transfers, renewals, Final Account Statements, lease agreements, delinquency, and applications as needed and in accordance with Company policies and procedures.
  • Timely and appropriately documents and communicates important operating unit information to management, and resident concerns, requests, and resolutions into appropriate software systems.
  • Walks all communities in the operating unit and works with the team to ensure that the condition and quality meet Irvine Company standards at all times.
  • Other duties as assigned.

Variances in responsibilities may exist by operating unit.

Minimum Qualifications / Other Expectations:

  • High School Diploma or equivalent work experience.
  • One year experience in customer service environment preferred.
  • Excellent customer service skills and a desire to help people.
  • General business acumen with the ability to handle basic accounting principles and concepts.
  • Excellent written and oral communication and interpersonal skills.
  • Ability to drive a motor vehicle or golf cart may be required.
  • Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)
  • Ability to handle frequent standing, sitting, walking, stooping, bending, climbing stairs and lifting objects of up to 20 pounds.
  • In-town travel may be required.
  • Ability to work on weekends, holidays and evenings.
  • Regular, consistent and timely attendance.
  • Proficient computer skills and with software such as Google Calendar, Sheets, and Docs.

Compensation:

Pay Range: $24.38 - $30.29

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.


About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.


The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

#LI-Onsite

Crear una alerta de empleo para esta búsqueda

Community Relations Representative ($24.38 - $30.29) • San Jose, CA, US

Ofertas similares

Public Relations

TradeJobsWorkForce95133 San Jose, CA, US
A tiempo completo

Public Relations Job Duties: Responds to requests for information from the media.Establishes and maintains cooperative relationships with consumer, community, employee, and public interest groups.W...Mostrar más

 • Oferta promocionada

Employee/Labor Relations Analyst

The California State UniversitySan Jose, CA, United States
A tiempo completo

Reporting to the Director, Academic Employee Relations and supervised by the Senior Analyst, the Employee/Labor Relations Analyst assists in the research and investigation of claims under the scope...Mostrar más

 • Oferta promocionada

Employee Relations Business Partner

AppleCupertino, CA, United States
A tiempo completo

Employee Relations Business Partner.The people here at Apple don't just create products they create the kind of wonder that's revolutionized entire industries.It's the diversity of those people and...Mostrar más

 • Oferta promocionada

Employee Relations Partner: 25-03633

Akraya IncSanta Clara, California, United States
A tiempo completo
Quick Apply

Primary Skills: Employee Relations (Expert), Performance Management (Expert), HRBP (Expert), Conflict Resolution (Expert), Employee Investigation (Advance).Location: Santa Clara, CA (Remote).Pay Ra...Mostrar más

Global Mobility Community & Insights Lead

AlmaPalo Alto, CA, United States
A tiempo completo

A forward-thinking immigration technology company in California is seeking a Head of Community & Insights to become a trusted voice in global mobility.This role involves managing community engageme...Mostrar más

 • Oferta promocionada

Global Mobility Community & Insights Lead

Nashville Public RadioPalo Alto, CA, United States
A tiempo completo

A technology-driven immigration firm is seeking a Head of Community & Insights to enhance trust in global mobility.The ideal candidate will lead events, produce insights, and create connections amo...Mostrar más

 • Oferta promocionada

Chief People Officer — Mission-Driven Community Leader

PaloaltojccPalo Alto, CA, United States
A tiempo completo

A prominent Jewish Community Center located in California seeks a Chief Human Resources Officer to lead its HR efforts.The ideal candidate will possess significant experience in managing HR functio...Mostrar más

 • Oferta promocionada

Licensed Marriage And Family Therapist

Perlman ClinicSan Jose, CA, United States
A tiempo completo +1

Perlman Clinic offers primary care, urgent care, mental health, wellness and more with 35 locations throughout San Diego County and a virtual telemedicine platform.We are looking to hire licensed t...Mostrar más

 • Oferta promocionada

Paid Social Associate (Contract)

Together We TalentSan Jose, CA, United States
A tiempo completo

We are seeking a data-driven Paid Social Associate to support execution and optimization of paid social campaigns across multiple platforms.This role is ideal for someone who thrives in a fast-pace...Mostrar más

 • Oferta promocionada

Behavioral Health Therapist I — Community-Based Care

Community Solutions for Children, Families, and IndividualsSan Jose, California, United States
A tiempo completo

A nonprofit organization in San Jose seeks a Therapist to provide vital mental health services.The role includes conducting assessments, providing individual and family therapy, and developing trea...Mostrar más

 • Oferta promocionada

Bench Community Manager

FirstService ResidentialSan Ramon, CA, US
A tiempo completo +1

CM) manages all aspects of community associations, acting as an advisor to the Board of Directors, homeowners, and vendors.Independent judgment and discretion are consistently used when advising di...Mostrar más

Senior Living Community Relations Director - Growth & Occupancy

Senior Morningstar Living LLCSan Jose, CA, United States
A tiempo completo

A leading senior living community in San Jose, CA is seeking an experienced Sales Director to enhance occupancy and foster community relations.The role requires strong communication and marketing s...Mostrar más

 • Oferta promocionada

Employee Relations Leader, TikTok USDS - San Jose

TikTokSan Jose, CA, United States
A tiempo completo

Employee Relations Leader, TikTok USDS — San Jose.This role will be responsible for employee relations matters, advising HR Business Partners and business stakeholders on performance management app...Mostrar más

 • Oferta promocionada

Licensed Marriage And Family Therapist/ LCSW

Integrative Psychiatry & WellnessSan Jose, CA, United States
A tiempo completo

Licensed Therapist (1099)- W2 Per Diem – Integrative Psychiatry & Wellness.Integrative Psychiatry and Wellness is looking for a licensed therapist to join our team in a 1099 contractor role.This is...Mostrar más

 • Oferta promocionada

Community-Based Services Lead for ECM & CS

Santa Clara County Health PlanSan Jose, California, United States
Temporal

A public health organization in San Jose is seeking a Community Based Services Specialist to serve as the primary contact for developing and monitoring the network of community-based providers.The ...Mostrar más

 • Oferta promocionada

Community & Business Development Representative

Star One Credit UnionSunnyvale, CA, United States
A tiempo completo

Community & Business Development Representative.Star One Credit Union is one of Silicon Valley's largest, member-owned financial institutions.Star One offers financial services to more than 129,000...Mostrar más

 • Oferta promocionada

Community Manager

TradeJobsWorkforce95134 San Jose, CA, US
A tiempo completo

Community Manager Job Duties: Manages a portfolio of communities that includes apartments, homes, townhomes, and/or condominiums.Guides, assists, and recommends courses of action for Board members ...Mostrar más

 • Oferta promocionada

Senior Manager, Communications & Media Relations

Peninsula Open Space TrustPalo Alto, CA, United States
A tiempo completo

Senior Manager, Communications & Media Relations.If you believe powerful storytelling can protect land, shape public understanding, and bring more people into the conservation movement, this role i...Mostrar más