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Customer Service Representative

Customer Service Representative

LabelinkAppleton, WI, US
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Job Description

Salary : based on experience

Labelink is looking for a skilled Customer Service Representative for our Appleton, WI facility. This role Create a valuable link between customer and the company in understanding their needs and fulfilling same by responding quickly and accurately in a professional manner. The customer service team co-ordinates orders from data entry to following-through to scheduling, pre-press and shipping.

Why Labelink?

  • Competitive pay.
  • Be part of a supportive team with a positive, collaborative culture.

Shift Details :

  • Monday through Thursday 8 : 00 am to 4 : 00 pm. and Friday 7 : 00 am to 3 : 00 pm

    • What Youll Do :

  • Answer incoming telephone calls and if necessary, transfers to appropriate personnel.
  • Receive questions and concerns from external and internal customers and provide responses and solutions.
  • Respond to sales representative(s) on matters concerning products, orders, and general inquiries.
  • Provide sales representatives on updated customer related information and issues.
  • Meets with the Plant Manager on a regular basis to plan and schedule orders and to discuss potential issues that may delay on-time delivery to customers.
  • Enter orders accurately into Labeltraxx.
  • Review customer purchase orders and cross references with the estimate to ensure pricing and components are correct.
  • Follows up with Planner / Buyer to ensure material and components are available on time to meet on-time delivery to the customer.
  • Review open backorders on a weekly basis to ensure all orders are in the production process.
  • Perform order tracking to ensure on-time delivery to customers and to proactively resolve potential concerns before they emerge into problems that could delay shipments.
  • Initiate customers request for certificate of conformance (C of C) and notifies all applicable personnel by adding a note to the customer profile in Label Traxx.
  • Search for inventory / finished goods availability in the warehouse system.
  • Initiates meetings with all concerning personnel when necessary.
  • Comply with standard operating procedures for customer Services.
  • Perform any other operations-related work assignments as requested by the manager.
  • Shipping duties - Booking trucks for deliveries to customers and shipments of supplies to the site and use of FEDEX and UPS carriers.
  • Other duties as assigned.

    • What Were Looking For :

  • Pleasant telephone manner
  • Computer skills Microsoft suite, ERP
  • Strong attention to detail
  • Ability to deliver excellent client satisfaction
  • Excellent interpersonal and influencing skills
  • Able to juggle multiple priorities
  • Responsible and exercises good judgement
  • Able to deal with difficult customers
  • Good team player
  • Strong verbal and written communication skills
  • Able to adapt to changes in customer and production requirements
  • Analytical, problem solving and decision-making skills
  • Good vision and able to differentiate colours
  • Able to work independently or in a team with minimal supervision

    • Our Benefits :

  • Health, Dental, Vision, HSA & HRA options and supplemental benefits.
  • 401K match $0.50 on the dollar up to 10%.
  • Paid Time Off Vacation
  • Holidays (eligible day one!).
  • Year-end bonus opportunities.
  • Career advancement potential.

    • Ready to grow with us? Apply today!

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    Customer Service Representative • Appleton, WI, US