Customer Service Rep II

Customer Service Rep II

This position is responsible for the complete handling of customer orders and answers technical questions.

Fulfill promises made to customers 100% of the time or notify them of changes

Pro-actively track customer orders to ensure on-time shipping

Handle arrangements for shipment of product

Answer phones providing feedback to customers as requested

Tech line phone support including quality control follow up

Work with material and production groups as needed to alert customers of potential backorders

Ability to learn products, multiple systems and customer portals

Maintain accurate work Instructions as customer requirements or processes change

Other duties as assigned

Has customer service skills developed through formal training or work experience

Works within established procedures and guidelines with limited ability to modify methods and approach

Works under moderate supervision

Have general automotive parts experience

Ability to handle complaints regarding unpleasant situations or conflicts

Proficiency in Microsoft Office and familiarity with Google Docs

ERP / MRP experience in a manufacturing environment desired

Physical Requirement : Must be able to properly lift, pack, stack and wrap up 20 pounds on a regular basis

Working Conditions : While performing the duties of this job, the employee is regularly required to stand, walk and use hands to touch, grasp, handle and feel items. Noise level is usually moderate.

High School Diploma or Equivalent

Customer Service experience desired

Experience working in a manufacturing environment desired