Customer Service Representative

Hyrbid 3 days onsite 2 days remote

wednesday-sunday 8am-5 : 30pm (subject to change)

4 month contract to hire

Required Skills & Experience

• 1+ year of recent relevant experience in an operations and / or technical role
• Must be comfortable in a heavy phone support environment taking close to 200 transactions per day
• Excellent professionalism and communication is a must!
• Must be ok with loud audio, such as windy static noise, loud AC noise, loud operation / equipment noise, etc.
• Overall technically savvy, and must be a quick learner
• Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast paced environment
• All candidates must be ok working over national and federal holidays as Amazon operates 365 24 / 7.
• All candidates must be ok working from home 2 days a week, and in the office 3 days week. This could change to full time in the office at any given time.
• All candidates must be ok working MET (mandatory extra time) when enforced

Job Description

Insight Global is looking for a large group of Remote Gate Agents for a fortune 500 company to support thousands of drivers across North America. Using a two-way audio / video communication to verify / identity any necessary specifications on trucks and processes, you will be coordinating, communicating, and providing updates on a daily basis to all parties involved in the arrival, loading, unloading and departure at warehouses, facilities and distribution centers. We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy. This team is able to take on all gate operations and allow those associates onsite to focus on the daily operations onsite that need to be completed. On a daily basis, you will be speaking to roughly 200 drivers a day, so excellent and clear communication is a must. Candidates must be comfortable working onsite in the office 3 days per week, and 2 days from home per week. Your schedule will be Wednesday-Sunday, 9-5 : 30 PM.

We are looking for highly motivated candidates who want to learn, grow and have long term career growth opportunities at this client. Having a strong sense of technical abilities will help you in this role tremendously.

This client operates 24 / 7, 365, so being okay working on all major holidays including but not limited to Presidents Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Christmas Eve, New Years Eve, and New Years Day is a must, as well as a heavy amount of OT and MET (mandatory extra time) is important for this team throughout the year especially during Peak Season.

Compensation : $20.82hr

Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite