Constituent Services and Correspondence Coordinator

Constituent Services And Correspondence Coordinator

The Constituent Services and Correspondence Coordinators oversee the constituent services, correspondence and internship program within the Office of the Governor. These positions work with policy and operations staff within the Governor's Office, as well as with State Agency Advocates to help provide both access and easy navigation for all Coloradans. The primary responsibility of the Coordinator is to respond to citizen concerns and issues in a timely manner. Constituents may contact the office by phone, written correspondence, or in person. This position will be assigned a portfolio and works with a team of two other individuals who work in coordination to complete the following responsibilities :

Constituent Services :

• Provide methodology and execution of constituent concern intake and response by phone, written correspondence, or in-person; determines jurisdiction of all casework
• Arrange correspondence and signature requests between different Colorado State Departments
• Provide updates to the Citizen's Guide to Colorado State Government, as needed
• Coordinate meet and greet with walk-in citizens
• Manage concerns and issues with the agency Advocates and organizes / coordinates agency Advocates quarterly meetings
• Coordinate agency advocate communication on resolution of individual cases
• Track and report weekly, monthly and yearly on constituent contacts
• Manage application of the Salesforce Constituent Services System in day-to-day activities and office-wide administration.

Correspondence :

General Administration :