Receptionist

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Free food & snacks

Opportunity for advancement

Training & development

Vision insurance

Responsible for all tasks associated with the day to day operations of the office, answering telephone calls, , completing staffing documents, and communicating with caregivers and clients. On-call rotation is required for the position.

Primary business objective is to provide OUTSTANDING CUSTOMER SERVICE !

Job Type : 40 hours / week with on-call rotation (on-call one week, every 3 weeks).

Demonstrates Competency in the Following Areas :

• Answering incoming telephone calls.
• Communicates with new and existing clients, family members, client representatives and referral sources to ensure the highest quality of services is provided.
• Conducts client quality calls with new and existing clients and provides follow up as to family members, caregivers and other relevant persons for each case as needed.
• Creates a positive influence on lowering caregiver turnover through effective relationship building and communication skills with assigned caregivers.
• Maintains complete, accurate and timely records.
• Assists Administrators with organizing and maintaining employee files.
• Complies with all organizational policies regarding ethical business practices. Communicates the mission, ethics and goals of the organization.
• Administrator may assign additional duties as required.

Professional Requirements :

• Appearance is neat, clean with business casual work attire.
• Maintains client confidentiality at all times.
• Reports to work on time and as scheduled, completes work within designated time.
• Represents the organization in a positive and professional manner.

Regulatory Requirements :

• Previous Home Health or Medical Office experience required, DODD experience preferred but not required

General Qualifications :

• Emotional and mental maturity.
• Valid state driver's license and reliable automobile, current automobile insurance and willingness to operate personal car as necessitated by job.
• Excellent verbal and written communication skills.
• Strong organizational skills a MUST!
• Detail oriented, strong problem solving skills and documentation skills.
• Demonstrated leadership capabilities with the ability to relate well to staff and other professionals.
• Well-developed customer service skills.