Assistant Manager, Servicing Recoveries

Assistant Manager, Servicing Recoveries

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Assistant Manager, Servicing Recoveries role is responsible for leading day-to-day operations, overseeing staff performance, compliance, and quality standards and guiding specialized servicing functions within the Servicing Department. This role manages frontline agents and Senior SMEs, ensures SLA adherence, and manages escalations for complex or high-risk cases in Bankruptcy, Foreclosure, Mortgage and Probate. They partner with department leadership to drive process improvements, maintain regulatory compliance, and support team development to resolve systemic issues, drive process improvements, and support strategic initiatives.

This role requires strong leadership, analytical, and problem-solving skills, with the ability to balance daily operational oversight and long-term departmental goals. By combining management responsibilities with deep operational knowledge, the Assistant Manager, Servicing Recoveries plays a key role in maintaining operational excellence, regulatory compliance, and team effectiveness, while contributing to the overall success and reputation of the department.

Essential Job Duties and Responsibilities :

• People Leadership & Team Development Lead, coach, and develop Specialists and Sr. Specialists through performance feedback, training, and career support.
• Escalation Management Oversee and resolve complex or high-risk escalations, serving as the final decision point before senior leadership.
• Compliance Oversight & Quality Assurance Ensure team work meets compliance standards, documentation accuracy, and audit readiness.
• Cross-Functional Collaboration Represent the team in leadership-level discussions and align processes with Legal, Compliance, and other departments.
• Process Improvement & Reporting Analyze team performance, identify inefficiencies, and drive process or policy improvements.
• Other duties as assigned from leadership to support team

Required Skills, Knowledge and Abilities :

Compensation : $70,000 - $80,000 annually

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position / department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.