Tech Support Specialist Sr

Tech Support Specialist Sr

Job ID : 321575

Location : South Mountain Comm College

Full / Part Time : Full Time

Regular / Temporary : Regular

Hiring Salary Range

$23.60 - $30.68 / hourly, DOE

Grade

113

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours : Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Campus Statement

South Mountain Community College (SMCC) reflects the diversity of the surrounding community, a rich mix of rural, urban, and suburban neighborhoods. Many of our students arrive from Phoenix, Laveen, Tempe, Guadalupe, and the surrounding area to attend classes at the main campus or our offsite facility in Guadalupe; we also offer evening courses in Laveen at Betty Fairfax High School.

Of the approximately 5,000 students enrolled at SMCC nearly 70 percent were first-generation college students and 48 percent intended to transfer to a university to further their education. And, with more than 80 percent of these students identifying as a minority, SMCC has been federally designated as a Minority Serving and Hispanic Serving Institution.

Our small, personalized classes are offered days, evenings, and online, led by an engaged and accomplished faculty. Career and academic counseling are also available. SMCC is also a Strengths-Based Institution, helping you determine your strengths and then strategize with you to maximize those strengths in your academic and career choices.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD :

Affordable and Comprehensive Benefits Package :

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off : Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans : 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs :

Job Summary

South Mountain Community College is hiring for a Technology Support Specialist Senior.

This position provides advanced-level user and technical support for specialized equipment, networks, operating systems, applications, and information security apparatuses. The Technology Support Specialist Senior provides secondary support for various Endpoint Management systems (such as MECM, Sophos, & Umbrella). As the lead specialist, this position will serve as a point of escalation for lower-level support teams, and will work with management to train and coach new and existing technical staff.

Essential Functions

35% - Provides level 3 computer hardware / software support and troubleshooting. Utilizing advanced knowledge in diagnosing, troubleshooting, repairing, restoring, upgrading and installing equipment and software. Provides client-focused technical support in a timely manner; provides support ticket status updates when requested.

25% - Serves as a lead technician while providing direction, training and coaching to level 1 and level 2 technicians.

15% - Provides level 2 support for Endpoint Configuration Management (MECM). These tasks include but are not limited to computer image creation and application packaging, endpoint power management, and endpoint security. Serves as the final point of support for MECM related issues before escalation to the MECM Administrator (Tier III).

15% - Develops high quality documentation for training and support purposes.

10% - Maintains technical competency through specialized training, certification, and attending industry related conferences. Performs other related duties as assigned.

Minimum Qualifications

High School Diploma or GED and four years of technical experience in an area directly related to assignment. There is no substitution or equivalency allowable for the High School Diploma or GED.

OR

An equivalent combination of the conferred degree, education, certification and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

A. Associate's degree or higher in an Information Technology related field.

B. Five years of experience providing technical support within an educational institution.

C. Two years of experience deploying computers and software via an endpoint configuration management system.

D. Experience creating technical documentation and other training materials.

E. Experience coordinating the following types of IT-related projects : (computer rollouts, enterprise software adoptions, and\or cyber-security implementations).

F. A current IT certification (A+, Network+, Microsoft, or ITIL).

Special Working Conditions

May include evenings and / or weekends to meet needs of the department. Local travel.

This position requires the ability to maintain confidentiality.

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

In addition to submitting the cover letter and resume, please submit samples of technical documentation you have personally created for the purposes of training and support (Desired Qualification-D). As well as copies of related certifications (Desired Qualification-F).

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

Posting Close Date

Open until filled

First Review July 28, 2025

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states : "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit ?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321575&PostingSeq=1

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