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Call Center Operations Manager

Call Center Operations Manager

VirtualVocationsVancouver, Washington, United States
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

A company is looking for a Call Center Operations Manager.

Key Responsibilities

Lead implementation and planning for operational readiness

Oversee cross-functional coordination and stakeholder communication

Manage risk issues and provide post-implementation support

Required Qualifications

5+ years of project or program management experience in customer service or operations

Proven ability to collaborate and lead stakeholders across multiple departments

Experience in preparing teams for go-live, including training and process design

Strong skills in risk identification and mitigation for project success

PMP, PRINCE2, or similar certification preferred; experience with contact center technology is a plus

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Call Center Manager • Vancouver, Washington, United States

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