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Customer Support Representative
Customer Support RepresentativeAstor & Sanders • Lakewood, CO, US
Customer Support Representative

Customer Support Representative

Astor & Sanders • Lakewood, CO, US
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Job Description

Customer Support Representative

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a full-time benefitted onsite position (5 days a week) based in the Lakewood, CO area.

Roles and Responsibilities

  • Answer customer product questions, assist with orders, track returns, accept payments for online products
  • Document customer interactions in a tracking system
  • Handle fax, e-mail and phone inquiries
  • Track calls and service requests
  • Escalate problem calls to other service providers
  • Occasional warehouse product management support
  • Perform other tasks as assigned

Requirements

  • At least 6 months of customer interaction experience
  • Phone sales or support experience is preferred
  • Experience working in an office setting using fax, e-mail and phones preferred
  • Experience providing support to end users on web site navigation ideal
  • Excellent customer service and phone etiquette skills required
  • Excellent communications and interpersonal skills required

Benefits

Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.

Some of our competitive benefits include

    • Generous Paid Time Off (PTO) and all Federal Holidays off
    • Comprehensive Health and Dental Insurance Coverage
    • Retirement Savings Plan
    • Pre-Tax Benefit Programs
    • Wellness and Work-Life Support
    • Professional Development
    • Performance and Referral Bonuses
    • Life and Disability Insurance
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Customer Support Representative • Lakewood, CO, US

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