Help Desk SpecialistCornerStone Technology Talent Services • Fort Worth, TX, US
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Help Desk Specialist
CornerStone Technology Talent Services • Fort Worth, TX, US
Hace 14 días
Tipo de contrato
- A tiempo completo
Descripción del trabajoMaintain full ownership of assigned tickets through resolution Accurately document solutions and updates in systems like Jira or other ticketing tools Contribute to ticket assignment rotation and team adherence to SLAs Work cross-functionally with internal IT teams and Cybersecurity to address infrastructure or user-impacting issues Communicate clearly and professionally with internal stakeholders regarding progress, resolution steps, and impact Provide feedback to improve system usability and recommend process enhancements Assist users with onboarding, application training, and device usage Lead support for standard IT deployments such as new software rollouts or policy changes Serve as a go-to resource for recurring system or application questions Maintain accurate records of all support activities and contribute to regular reporting Help develop knowledgebase documentation and standard support materials Support network and desktop preventive maintenance efforts including backups, updates, and antivirus checks Perform cable management, basic LAN / WAN configuration support, and coordinate with vendors or higher-tier techs as needed Assist with equipment setup, office moves, and user support for onsite IT needs Perform other support-related tasks as assigned by IT leadership 3 to 4 years of professional Help Desk or IT Support experience Demonstrated success in a hybrid support role covering software, hardware, network, and user assistance Knowledge of TCP / IP, LAN / WAN, Active Directory, Group Policy, DNS, and proxy services Experience supporting Microsoft Windows, macOS, Microsoft Office, and mobile operating systems (Android, iOS, ChromeOS) Familiarity with enterprise applications like Jira, Confluence, Adobe products Hands-on exposure to virtual environments such as VMware Horizon is a plus Strong understanding of desktop security, antivirus, backups, and encrypted systems Excellent communication skills and professionalism in user interactions Ability to work independently and manage multiple tasks effectively Strong attention to detail and ability to prioritize in a fast-paced environment Demonstrated ability to contribute to a team culture centered on customer service and accountability High school diploma required Bachelor’s degree preferred or equivalent technical training / certifications
Job Description
Help Desk Specialist
Fort Worth, TX
Technology Talent Services | CornerStone Staffing
CornerStone Staffing’s Technology Talent Services division connects skilled IT professionals with environments where they can contribute immediately and grow long term. We are seeking a Help Desk Specialist who combines strong technical troubleshooting ability with a professional, customer-focused mindset. This is an opportunity to provide hands-on support across a range of technologies while becoming a key resource in maintaining operational stability and efficiency.
Position Overview :
The Help Desk Specialist is responsible for delivering responsive, efficient technical support to internal users. This includes diagnosing and resolving a wide range of hardware, software, and network-related issues, contributing to system improvements, and helping lead support team functions. You’ll also participate in improving SLA performance and service delivery processes.
Key Responsibilities :
Technical Support and Troubleshooting
- Respond to and resolve incoming technical issues related to desktops, laptops, applications, and mobile devices
- Troubleshoot system problems independently and escalate as necessary using defined escalation procedures
- Support Windows and macOS operating systems, Microsoft Office Suite, and common enterprise tools
Incident Management and SLA Ownership
Team Collaboration and Process Improvement
End-User Support and Training
Reporting and Documentation
System Maintenance and Infrastructure Support
Other Responsibilities
Candidate Requirements :
Experience
Technical Proficiency
Professional Skills
Education
Why Work With CornerStone Technology Talent Services :
We connect IT professionals with the kind of opportunities that align with their skill set, values, and long-term goals. Our team understands technology environments inside and out. We don’t just match résumés — we match motivation, technical alignment, and cultural fit. Whether you’re looking for your next challenge or a new home for your tech career, we’re ready to advocate for your success.
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Help Desk Specialist • Fort Worth, TX, US
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