eCornell Program Facilitation Manager, STEM Programs (Remote)

Program Facilitation Manager, STEM Programs

As Cornell University's online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including data analytics, management, marketing, human resources, leadership, and STEM. Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, while earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 students at more than 2,000 companies.

The Opportunity : eCornell is seeking a dynamic and experienced Program Facilitation Manager, STEM Programs to play a pivotal role in shaping the future of our expert-led online learning programs. This position is instrumental in driving the growth, quality, and professionalization of our facilitator community across key program areas.

As a Program Facilitation Manager, you will lead efforts to recruit, coach, and manage a pool of highly qualified course facilitators and subject matter experts. You'll collaborate closely with cross-functional teamsincluding Instructional Design, Instructional Technologies, and Product Managementto ensure our learning products are effective, engaging, and continuously improving.

This is a multifaceted leadership role that blends operational excellence, team development, and strategic input into product design. The ideal candidate will also bring strong analytical capabilities, using data to evaluate program performance and inform improvements. Familiarity with data visualization tools such as Tableau (or similar) is required, with experience in SQL, Python, or other advanced analytics methods preferred.

You are considered competitive for this position if you are :

• Experienced in recruiting, vetting, hiring, and managing subject matter experts and course facilitators in online education or professional development programs.
• Proficient in performance management, including coaching, conducting evaluations, and implementing improvement plans for facilitators.
• Comfortable working with data to guide decision-making, including basic proficiency with Tableau or similar visualization tools. Experience with SQL, Python, or advanced analytics is a plus.
• Excellent with follow-up and follow-through, ability to work independently, and make decisions with minimal supervision.
• Customer-centric in your approach, with strong interpersonal skills to build effective relationships with the Facilitation team and eCornell departments.
• Adaptable, flexible, and you exercise patience and curiosity in navigating complex issues, with a high level of confidentiality and good judgment.

What You Will Do :

What You Will Need :

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

Sponsorship for employment visa is not available for this position.

Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives. Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands.

Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays : Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.