Security ScreenerWinter Garden, FL

Security Screener

At AdventHealth Winter Garden, we're dedicated to providing exceptional care. Our newly constructed inpatient tower will provide space for 80 beds and services like advanced gynecology, cardiology, gastroenterology, general surgery, neurology, orthopedics, primary care, spine health and urology and help us get closer to our mission of helping the community of Central Florida feel whole.

Every day, our fellow team members show up to work, unified by one shared mission : Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

The Security Screener performs customer service and safety screening duties through professional and positive interaction with the public, patients, employees, and administrators. While posted at entrance points, utilizes the weapons detection system to screen persons entering the facility for any weapons. Facilitates the proper disposition of any found weapons. Validates people's business at the facility and may issue visitor passes utilizing the visitor management system, in conjunction with the AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies. Accountable to the department's chain of command for initiative, judgment and general competence exhibited in the performance of assignments and day-to- day general duties. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you'll bring to the team :

Provides a consistently high level of service and satisfaction to patients and guests focusing on the AdventHealth Mission : To Extend the Healing Ministry of Christ; and Vision : To Become a Global Pacesetter Delivery Preeminent Faith Based Healthcare.

Serves as the initial greeter to all patients, visitors, and employees entering the facility.

Utilizes customer services skills to respectively work with all community members.

Creates and issues visitor badges to people entering the facility.

Screens persons entering facility in accordance with organizational protocols.

Maintains up-to-date and thorough knowledge of the Main Hospital, Children's Hospital, and / or ancillary locations, as applicable, such as the Medical Plaza, and AHCI, and associated phone numbers.

Anticipates customer needs and utilize problem-solving skills to find solutions to difficult situations.

Upholds visitation guidelines and other applicable procedures, guidelines, and restrictions as necessary.

Monitors the immediate environment, report any suspicious activity, crimes, and safety irregularities to campus security.

Assists during emergencies to include fire, natural disasters, health related situations, and infant abductions (Code PINK).

Promotes a caring work environment courteous, thoughtful, and supportive of co-workers in a strong teamwork environment.

Uses computer skills to assists guests, patients, and healthcare team with appropriate information.

Participates in departmental performance improvement initiatives.

May float to various campuses to provide support.

Performs other specialty services and duties as requested to ensure the smooth operation of the entrance / lobby and Patient Experience.

Qualifications

The expertise and experiences you'll need to succeed :

Customer Experience acumen and professionalism.

Ability to read accurately and comprehend, write clearly, and follow simple directions.

Ability to read, interpret, and apply safety rules, penal codes, vehicular codes, reports, memos, communications, policies, and other required written materials.

Ability to actively listen and communicate effectively through clear speech, and hearing.

Ability to safely operate vehicles, equipment, and communication devices and perform all aspects of the job safely without imposing risk to self and / or others.

Computer literacy with ability to use basic hospital applications and information management systems as required.

Good critical thinking skills, and ability to set and quickly reset priorities.

Able to work and train in an environment with occurring periods of crisis and stress.

Ability to recognize faces.

Ability to maintain confidentiality in all matters pertaining to patients, visitors and / or employees.

Ability to work independently within a team-oriented environment; ability to work closely with medical and nursing staff.

Ability to identify recurring operation issues, collaborate with leadership to problem solve and develop solutions, and work with the team on implementation of change.

Exceptional customer service skills and the ability to diplomatically handle stressful situations

Basic computer skills including, but not limited to, Windows, Word, and Excel.

Knowledge and experience preferred :

Fully bi-lingual in English and Spanish, or any of the following languages : Portuguese, Creole, Vietnamese, French, German, Russian, Arabic, and Korean.

Interpersonal / customer service skills / qualities : Positive attitude, warm friendly, approachable, genuinely caring, and compassionate, and professional.

Dependable, self- motivated and adaptable to varying work environments.

Education and experience required :

High school diploma, GED or equivalent

Education and experience : Preferred :

Customer service management experience

Previous experience utilizing weapons detection equipment

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.