Housekeeping Manager

Housekeeping Manager

The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort we pride ourselves on offering warm hospitality to all. We understand that for our Colleagues to give their best work, we must meet (and exceed!) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team.

Overview: A team-minded and solution-oriented leader with expert communication skills who will provide support to the Housekeeping team. A detail-oriented professional who aims to constantly improve guest and employee experience and exceed operational and financial goals.

Responsibilities:

• People Responsibilities:
• Encourages a team-minded culture. Serves as a role model demonstrating appropriate behaviors and expectations.
• Conducts orientation training and in-service training to explain company policies and operating procedures, OSHA standards, guest satisfaction (including Forbes standards), and to demonstrate use and maintenance of equipment.
• Coaches and provides feedback to housekeeping team. Encourages a growth-mindset for all colleagues.
• Creation of weekly schedule for housekeeping team. Manages payroll processes for housekeeping team.
• Operating Responsibilities:
• Establishes standards and procedures for housekeeping staff and maintains an up-to-date knowledge of OSHA standards. Uphold the highest standards of cleanliness, safety, and conduct. Makes recommendations to improve service / efficiency.
• Inspect guest rooms, corridors, elevators, foyers, the laundry room, restrooms, and all public areas.
• Inspect vacant rooms, verifying status and update team of discrepant rooms throughout shift.
• Examines building to determine need for repairs/replacements of furniture, equipment, and dcor. Make recommendations to upper management.
• Investigate complaints regarding housekeeping service and equipment. Takes corrective action.
• Records data, including work assignments, personnel actions, time cards, and periodic reports.
• Manage housekeeping inventory purchase, re-order, and maintain supplies.
• Attends staff meetings representing the guest and employee voice.

Skills:

• Strong interpersonal skills and leadership experience.
• Approaches all encounters with guests and colleagues in an attentive, friendly, courteous, and service-oriented manner.
• Proactive approach to problem resolution, including: anticipating, preventing, identifying, and solving issues as needed. Contribute to short term and long-term problem solving.
• Establishes close working relationships with other departments to ensure cohesive operation.
• Multitasks and prioritizes department functions to achieve maximum efficiency and effectiveness.
• Outstanding communication skills.
• Understanding of Microsoft Office (Excel, Word, Email).

Qualifications:

• 1-3 years' management experience in hotel housekeeping. Luxury properties preferred.
• Experience with the NY Local 6 Union.
• A thorough understanding of Forbes Travel Guide and their standards.
• Ability to lift and carry 50 pounds. Must be able to frequently: bend, stoop, kneel, and stand through shift.
• Schedule flexibility to meet the demands of a 24-hour operation.
• Maintain a high standard of personal appearance and grooming.
• Maintain regular attendance in compliance with hotel needs. Attend all hotel required meetings and trainings.
• Must be able to maintain confidentiality of sensitive guest and colleague information.

Salary: 70,000

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.