ACH Representative

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together!

Summary:

We are seeking an ACH Representative to join our Electronic Banking team. In this role, you will be responsible for processing and reconciling electronic funds transfers (EFT), ensuring compliance with all applicable regulations. The ACH Representative will manage daily ACH processing schedules, handle stop payments, prenotes, and reclamations, and assist with balancing general ledger accounts. You will also support third-party file processing, cash management approvals, and provide exceptional service to internal departments. This position requires strong attention to detail, analytical skills, and a thorough understanding of banking regulations. This role is located onsite in Holyoke, MA.

Essential Duties and Responsibilities:

• Ensure timely processing, posting, and return of ACH transactions in accordance with daily schedules.
• Review EF-Prenote reports for death notifications and take appropriate action.
• Respond to prenote requests within established time frames.
• Process Notices of Reclamation from agencies promptly; maintain records and prepare unrecoverable items for collection.
• Place ACH stop payments, verify signatures, and take necessary follow-up actions.
• Set up allotments and input quick starts by the next business day.
• Verify Federal Reserve end-of-day settlement, research discrepancies, and assist with balancing ACH general ledger accounts.
• Perform third-party ACH file processing and approvals, including extended hours when required.
• Handle daily ACH file processing and approvals for Cash Management services.
• Respond to inquiries from banking centers and internal departments, delivering excellent customer service.
  • Review and update departmental procedures as needed.
  • Complete yearly compliance training and testing and comply with bank, federal, and state regulations.
  • Other related duties as assigned.

Education and Experience:

• High school diploma
• Two to three years of related experience or training
• Or an equivalent combination of education and training

Skills Required:

• Strong mathematics skills including:
• Ability to add, subtract, multiply and divide in all unites of measure using whole numbers, common fractions and decimals
• Ability to compute rate, ration and percentages and draw and interpret graphs
• Ability to apply common sense understanding to carry out instructions furnished in written, oral and diagram form
• Excellent verbal and written communication skills
• Thorough knowledge of banking and compliance regulations
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills

Computer/Technical Skills:

• Knowledge of MS Office Suite (PowerPoint, Word, Access)
• Strong Excel skills required

Certifications:

• Proficient in Microsoft Office Suite, especially Excel.

Work Environment and Physical Demands:

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.