MASTER PROFILE - Office Administrator

Office Coordinator

Always Best Care provides non-medical in-home care, companionship, and senior support services throughout the Pleasanton area. As we continue to grow, we are seeking a reliable, organized, and service-oriented office coordinator to support day-to-day operations. This is a hands-on role ideal for someone who enjoys a variety of responsibilities and wants to grow with the company.

Position Overview

This position requires a versatile and proactive professional who can support multiple functions across the office. You will work closely with the owner, Carree Todd, to help keep operations running smoothly while supporting both client and caregiver needs. As the business grows, this role has the potential to evolve into more specialized responsibilities within scheduling, HR, or client services.

Key Responsibilities

Administrative Support

Answer phones, respond to emails, and provide general office assistance

Support onboarding paperwork, filing, and compliance documentation

Manage daily administrative tasks to support smooth operations

Client & Caregiver Coordination

Assist with caregiver scheduling and matching

Help ensure care plans are entered accurately and updated as needed

Support communication between clients, caregivers, and the office team

Assist with follow-up calls, check-ins, and quality assurance activities

Orientation & Start-of-Care Support

Help facilitate new caregiver orientations

Assist with start-of-care visits when needed (no hands-on care required)

Prepare documentation, client packets, and caregiver resources

Additional Support Areas

Assist with basic marketing tasks such as gathering reviews or preparing outreach materials

Support caregiver recruitment efforts and initial applicant screenings

Take on additional responsibilities as the business continues to expand

Who We're Looking For

Highly organized with strong attention to detail

Strong communication and customer service skills

Comfortable multitasking and working in a dynamic, growing environment

Professional, positive, and solutions-focused attitude

Willingness to learn and grow within the company

Experience in home care, healthcare, or senior services is a plus (not required)

Qualifications

High school diploma required; associate or bachelor's degree preferred

Strong computer and software skills (Microsoft Office, online platforms)

Prior administrative or coordination experience preferred

Must be reliable, professional, and able to maintain confidentiality

Why Join Us?

Opportunity for professional growth as the business expands

Supportive team culture and mentorship

Meaningful work supporting seniors in the community

Hands-on experience in the home care and senior services field

How to Apply

Please submit your resume and a brief note describing why you would be a great fit for this role. Applications are reviewed promptly.