Warehouse Manager

Description

Fetch is a fast-growing, venture-backed company transforming the way multifamily communities manage essential amenities. Founded to solve the challenges of package delivery, Fetch has expanded its offerings into four core services : Package Delivery , Valet Trash , Fetch Market , and Fetch Storage .

From our local facilities, we ensure secure, convenient, direct-to-door delivery for residents while streamlining operations for property teams. Our valet trash service provides simple, community-wide waste solutions. Fetch Market offers direct-to-door 24 / 7 delivery of everyday essentials, giving residents unparalleled convenience. Fetch Storage extends our mission by offering secure, flexible storage options tailored to multifamily living.

Operating in communities across the U.S., we are tackling complex logistical challenges every day, from last-mile delivery to amenity innovation, while creating seamless living experiences for residents and measurable value for property managers and owners. With substantial growth ahead, Fetch continues to shape the future of multifamily living by combining technology, logistics, and hospitality into one cohesive platform.

Fetch Package is looking for a Warehouse Manager to join our team in bringing Fetch Package's services to the community. The Fetch Package Operations team is the driving force of our strategy to bring apartment residents secure and convenient package delivery. We are looking for logistic leaders with a passion for process, organizational excellence, and the ability to lead a team in providing superior customer experiences. As a leader responsible for overseeing the package fulfillment process, you will lead a team of operation associates to ensure top-tier delivery service for the residents in your city. Additional duties include coaching and mentoring the operations team, moving and lifting packages, and on-boarding, training, and scheduling Fetch Delivery Drivers.

What you'll do :

• Managing the full scope of the fulfillment process at the warehouse every day
• Leading a team of Warehouse Associates tackling daily fulfillment at the warehouse
• Coordinating operations staff schedule
• Train, assess, and improve daily performance of Warehouse Associates
• Managing Delivery Driver relations including on-boarding, training, and scheduling
• Triaging and dispatching Drivers into efficient delivery routes
• Problem solving conflicts and as they arise and tackling ad-hoc tasks that impede the fulfillment process
• Working with the Customer Service team to answer customer inquiries via call, text or email
• Working closely with the Operations Manager to provide constant improvements to existing processes and the Fetch service
• Organizing and maintaining package inventory using the Fetch platform
• Managing maintenance of Fetch delivery vehicles
• Coordinating rush deliveries and special requests to the meet the needs of Fetch residents
• Providing the Fetch Experience

What you'll need :

What we'll deliver on :

Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.

Fetch is a last-mile off-site package delivery platform for apartment communities. We solve the package problem for property managers while adding a convenient amenity for residents.

Getting a package—whether it’s a meal plan, a hot pair of shoes, or a new couch is fun. We aim to keep it that way, because delivery happiness shouldn’t end with a lost package, a moldy perishable, or a box teasing you from inside a locked leasing office.

So we designed a solution that removes the package burden from property managers and gives residents a delivery experience worthy of their excitement. That is, we allow property managers to focus on their core business (not package delivery), and bring every package safely to its owner’s waiting hands.