Customer Service Clerk (Part-Time)

Customer Service Clerk (Part-Time)

Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Part-Time Customer Service Clerks in our neighborhood libraries, Central Library, and the Family History Research Center. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with technology, and enjoy interacting with people of all ages from diverse backgrounds. Part Time Customer Service Clerks work 20 hours each week. The Part-Time Customer Service Clerk duties may include :

• Interacting with customers at the customer service desk to find basic information and library materials.
• Assisting customers regarding library services, policies, procedures, resources, basic technology, and computer usage.
• Facilitating the use of the public computers and troubleshooting technology-related issues.
• Retrieving library materials for customers and sorting and shelving books, publications, and other items according to established procedures.
• Assisting with library programming and outreach to community groups for all ages.
• Providing genealogical reference assistance in person, via email and on the phone.
• Instructing customers in the detailed use of family history subject specific reference resources including sources online, in books and on microfilm.
• Working at least one evening a week and every Saturday in Neighborhood Libraries and every Saturday and Sunday at locations that are open on Sundays.

Applicants are encouraged to submit a Cover Letter and Resume when applying. HPL serves a diverse population of 2.3 million citizens through a network of Neighborhood Libraries across the Houston area, as well as a Central library and three History Research libraries. For a location listing of our Neighborhood Libraries and Central Library, please visit houstonlibrary.org / all-locations .

Working Conditions : Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file / retrieve library materials. Must be able to effectively communicate orally and in writing.

Minimum Requirements :

Preferences :

General Information :

Application Procedures :

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include :

For plan details, visit http : / / www.houstontx.gov / hr / benefits.html