Workforce Coordinator - Nashville, TN

Job Title

Position Overview : Responsible for coordinating regional workforce requests across both hotel and offsite operations while ensuring a high level of customer service. This position is responsible for coordinating several aspects of regional workforce sharing and scheduling for small to large events. This individual will strive to enhance the quality of the existing workforce through efficient planning, coordination, and training to reduce costs, increase labor efficiency, and improve both internal and external customer service. This position reports to a Divisional Workforce Manager.

Key Job Responsibilities

Workforce Coordination

• Works with both offsite and hotel locations to coordinate upcoming workforce needs.
• Proactively engage locations on large labor requests to increase customer service and lower potential labor costs.
• Assess labor requirements and make recommendations that would reduce the labor broker usage by matching appropriate skills sets with the requirements.
• Work with large properties that have significant labor needs to obtain upcoming event schedules, review labor requirements, and source labor from external regions or brokers as needed.

Customer Service

Communication

Reporting

Job Qualifications

1-2 years of labor management experience

Strong written and oral communication skills

Strong analytical skills required, including Excel Competency Group

Core Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Demonstrates Self-Awareness

Drive Results

Ensures Accountability

See The Big Picture

Decision Quality

Manages Complexity

Value People

Collaborates

Work Environment

Hotel Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Office Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Hourly Pay Range : $20.09 - $24.60 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.