Resident Concierge

Job Description

Job Description

Park Property Management Company is a dynamic and growing leader in residential and commercial property management, with a mission to build careers worth having, neighborhoods worth coming home to, experiences worth giving, and legacies worth leaving. With properties throughout Virginia and West Virginia, we are committed to making a positive impact on our residents, employees, and communities.

Why Join Park Properties?

Competitive Pay & Comprehensive Benefits :

ZayZoon - Instant access to your wages. No need to wait until payday!

100% Employer Paid Insurance for Employees (Medical, Dental, Vision, Long Term Disability, Basic Life & AD&D)

401(K) Retirement Plan with company matching up to 4%

Generous Paid Time Off : Personal Days, Birthday, Sick, Holidays, Volunteer Time Off, Bereavement

Supplemental Insurance : Short Term Disability, Voluntary Life, Accident, Cancer

Paid Medical Leave

Employee Assistance Program

Wellness Programs

529 College Savings Plan

Recognition and Reward Programs

Learning and Development Opportunities

Culture of Excellence : We are professional, customer-centric, and driven to deliver high-quality service every day. Every team member is vital to our success and is recognized for their contributions.

About the Role

As the Resident Concierge at Big Sky in Staunton, VA , you will be a front-of-house staff member in an apartment building or luxury community who greets residents and guests, manages deliveries, handles basic building operations, provides local information, assists with service requests, and generally aims to fulfill residents' needs with personalized service, creating a positive living experience within the property. These employees are responsible for responding to a wide variety of consumer / guest needs to ensure a smooth and pleasant experience for these residents. Excellent communication skills and customer service skills are necessary to succeed in this role.

Key Responsibilities

• Greeting and assisting residents and guests :

Welcoming people at the entrance, providing directions, managing visitor access, and answering inquiries.

Receiving, sorting, and delivering packages to residents.

Providing local recommendations. Providing and arranging general business services for residents. Develop a network of contacts, service providers and businesses within the locality to serve residents' needs. Create and maintain a community board for pet sitting, house cleaning, dry cleaning services, etc.

Responsible for ensuring that Park Advantage Program is active and relevant to the community needs.

Coordinating maintenance requests, managing building amenities, and communicating with building staff regarding repairs.

Maintaining building security by monitoring access points, reporting suspicious activity, and ensuring visitor registration.

Actively participates in all marketing, sales, leasing and renewal duties

Addressing residents' concerns, resolving issues promptly, and maintaining a positive and helpful attitude.

What We're Looking For

Please Note : Employment is contingent upon the successful completion of a background check and drug screening.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Equal Opportunity Employer

A proud Virginia Values Veterans V3-certified company

Ready to build your career and make a difference? Apply today and join a company where your work truly matters!

Watch the below video to hear directly from our employees about what makes Park Properties Management Company a great place to work!