Vice President, Sales Operations and Enablement

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed byApollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

We are currently looking for a Vice President, Sales Operations and Enablement to join our growing team!In this role, you will be responsible for driving the effectiveness, consistency, and scalability of our consumer sales organization across all channels including contact centers, door-to-door (3rd party), digital, MDU, alternate channels, and affiliate partners. You will ensure our sales teams are equipped with the right tools, processes, training, and compensation programs to accelerate fiber penetration and customer acquisition. You will serve as the critical link between fiber build planning, sales execution, and fulfillment ensuring that when premises are passed and opened for sale, the sales funnel and enablement programs are aligned to convert opportunity into installs. This includes clarifying lead qualification nuances (e.g., MDU contracts) and ensuring our sales process integrates seamlessly with field operations. In addition, you will act as Deputy to the EVP, Consumer Growth, Sales & Customer Care serving as the second-in-command who can represent the EVP, drive alignment across sales initiatives, and ensure priorities continue to move forward when the EVP is unavailable.

As Vice President, Sales Operations and Enablement, your duties and responsibilities will include :

Sales Operations Leadership

• Own sales funnel visibility and reporting across all channels, from premises passed open for sale qualified lead closed sale installation
• Partner with Operations to validate build readiness, opportunity sizing, and timing, ensuring sales teams have clarity on where and when to target customers
• Establish a unified view of performance metrics, sales forecasting, and productivity across direct and indirect channels
• Define and continuously refine sales processes to eliminate bottlenecks and ensure smooth handoffs between sales and field operations

Sales Enablement

Deputy to the EVP, Consumer Growth, Sales & Customer Care

Consumer Sales & Care Organization

Cross-Functional Partnership with Field Operations

Cross-Functional Alignment Beyond Field Ops

Leadership & Team Management

Qualifications

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Inclusion and belonging are at the center of our grounding belief inBeing Real .

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability / veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.

For all applicants, please take a moment to review our Privacy Notices :

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