Client Enablement Manager

Job Description

Job Description

Location : Remote (U.S.-based)

Department : Client Success

Reports to : VP of Client Success

About UpMetrics

At UpMetrics, we're building a world where impact organizations have the knowledge, tools, and connections to achieve their missions. Our mission is to help organizations accelerate impact through innovative technology and community, connecting funders and mission-driven organizations with the capital, insights, and relationships they need to succeed.

To deliver on this mission, we provide an impact analytics and reporting platform in combination with expert professional services. Together, these products empower organizations to collect, analyze, and learn from their data—gaining insights and sharing their stories to inspire change.

As our Client Enablement Manager at UpMetrics, you will lead our Education Services team and drive the strategy, development, and delivery of comprehensive training programs that empower clients to maximize their use of our platform. You will be a hands-on leader who excels at both delivering engaging trainings—through webinars, in-person workshops, and video content—and building a scalable education function that accelerates client success. This role offers the unique opportunity to shape a critical function at UpMetrics while directly empowering mission-driven organizations—from nonprofits to foundations to impact investors—to achieve greater social and environmental impact through better data practices.

This position is full-time and remote, with occasional travel for partner meetings, client trainings, or internal events.

Responsibilities

• Lead and develop the Education Services team within the Client Success department, initially managing a small team with plans for growth.
• Define and execute the Education Services strategy and roadmap, establishing this as a core function that drives client adoption and success.
• Personally deliver high-impact training sessions to clients through multiple formats including webinars, in-person group trainings, recorded video content, and other educational channels.
• Design, facilitate, and manage a comprehensive training curriculum for the entire client lifecycle, including managing the training calendar and serving as the primary resource for new client onboarding.
• Develop and deliver training content covering both impact measurement and management best practices as well as technical platform capabilities, including data analytics, visualization, and reporting.
• Collaborate with the Client Enablement Content Lead to adapt and refine core content into engaging training materials for various audiences and learning formats.
• Establish a continuous feedback loop by proactively engaging with clients and internal teams to identify learning needs and inform the training roadmap.
• Measure, analyze, and report to stakeholders on the effectiveness of training programs, using data to continuously improve learning outcomes.
• Partner cross-functionally with Client Success, Sales, and Product teams to align training initiatives with customer needs and broader business objectives.

About You

Note : We recognize that candidates who combine education expertise, technical proficiency, and impact measurement knowledge are rare. If you excel in educational program development and delivery but need to build expertise in technical areas or impact measurement, we will provide resources and training to help you succeed. We encourage strong candidates to apply even if they don't meet every requirement .

UpMetrics Value

Compensation & Benefits

Interested in joining our team? Submit your application here.

UpMetrics is committed to building a diverse, inclusive, and accessible workplace where everyone, regardless of background or ability, can do their best work. If you require reasonable accommodations at any stage of the application or interview process, please contact the People Operations Team at peopleops@upmetrics.com.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and underrepresented individuals only apply when they meet 100% of them. We believe that people of color, people from working class backgrounds, women, and LGBTQ+ people must be centered in the work we do. Hence, we strongly encourage applications from people with these identities, or who are members of other marginalized communities. If you think you have what it takes, possess transferable skills, are quick to learn, but don’t necessarily satisfy every requirement or meet every qualification, we would still love to hear from you!

Applicants must be authorized to work in the United States. UpMetrics is unable to sponsor or take over sponsorship of employment visas at this time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.