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Home Service Dispatcher

Home Service Dispatcher

TE CertifiedKennesaw, GA, United States
Hace 3 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

TE Certified we build careers. As a trusted leader in HVAC, Plumbing, and Electrical services, we’re known for exceptional craftsmanship and customer care. But what really sets us apart is our people.

We operate with integrity, work with purpose, and always put safety first. Our culture is built on kindness, respect, and work-life balance, because we believe a happy team delivers the best results. We invest in your growth, encourage innovation, and reward hard work with long-term stability and success.

If you're passionate, skilled, and ready to grow—we want you on our team.

Benefits & Perks :

  • 100% company-paid health insurance premiums
  • Discounts on life, dental, and vision insurance
  • 401k with up to 4% match
  • Health Savings Account (plus company contributions)
  • Gym reimbursement up to $36 / month
  • Employee discounts
  • Vacation and Holiday pay
  • Monthly Bonus Potential
  • Employee Referral Program
  • Company parties and outings

Responsibilities :

  • Receive and prioritize customer service requests for various home services (e.g., plumbing, electrical, HVAC)
  • Schedule and dispatch qualified technicians based on skillset, availability, and job urgency
  • Communicate effectively with customers and technicians, ensuring clear and timely updates
  • Maintain accurate records of all dispatched jobs and customer interactions
  • Monitor technician performance and provide feedback for continuous improvement to their management
  • Identify and resolve potential scheduling conflicts
  • Train and mentor new dispatchers, fostering a positive and supportive team environment
  • Lead by example, demonstrating strong work ethic, problem-solving skills, and a commitment to customer satisfaction
  • Partner with our technicians and other support staff to ensure their success through a servant-minded dispatch approach
  • Schedule will be Monday thru Friday and will include a rotating Saturday (6 : 30AM - 2 : 30PM) Saturdays are the only work from home day. To work from home, must have your own computer with 2 monitors and a hardwired internet connection.

    • Qualifications :

  • Minimum 2 years of trades dispatching experience
  • Proven track record of consistency and reliability in previous roles
  • Excellent communication, interpersonal, and organizational skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Ability to prioritize multiple tasks and work effectively under pressure
  • Proven leadership experience in a fast-paced environment
  • Must be a good person, ethical & of good morals
  • Valid driver's license and reliable transportation

    • Preferred Qualifications :

  • Experience in the home services industry
  • 2 years of experience working on a PC and Business Phone handling Basic admin duties / reporting
  • Proficient in Microsoft Office Suite and dispatching software, bonus points if you have Service Titan Experience!
  • Proven track record of exceeding customer service expectation

    • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Job Type : Full-time

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