TE Certified we build careers. As a trusted leader in HVAC, Plumbing, and Electrical services, we’re known for exceptional craftsmanship and customer care. But what really sets us apart is our people.
We operate with integrity, work with purpose, and always put safety first. Our culture is built on kindness, respect, and work-life balance, because we believe a happy team delivers the best results. We invest in your growth, encourage innovation, and reward hard work with long-term stability and success.
If you're passionate, skilled, and ready to grow—we want you on our team.
Benefits & Perks :
- 100% company-paid health insurance premiums
- Discounts on life, dental, and vision insurance
- 401k with up to 4% match
- Health Savings Account (plus company contributions)
- Gym reimbursement up to $36 / month
- Employee discounts
- Vacation and Holiday pay
- Monthly Bonus Potential
- Employee Referral Program
- Company parties and outings
Responsibilities :
Receive and prioritize customer service requests for various home services (e.g., plumbing, electrical, HVAC)Schedule and dispatch qualified technicians based on skillset, availability, and job urgencyCommunicate effectively with customers and technicians, ensuring clear and timely updatesMaintain accurate records of all dispatched jobs and customer interactionsMonitor technician performance and provide feedback for continuous improvement to their managementIdentify and resolve potential scheduling conflictsTrain and mentor new dispatchers, fostering a positive and supportive team environmentLead by example, demonstrating strong work ethic, problem-solving skills, and a commitment to customer satisfactionPartner with our technicians and other support staff to ensure their success through a servant-minded dispatch approachSchedule will be Monday thru Friday and will include a rotating Saturday (6 : 30AM - 2 : 30PM) Saturdays are the only work from home day. To work from home, must have your own computer with 2 monitors and a hardwired internet connection.Qualifications :
Minimum 2 years of trades dispatching experienceProven track record of consistency and reliability in previous rolesExcellent communication, interpersonal, and organizational skillsAbility to work independently and as part of a teamStrong analytical and problem-solving skillsAbility to prioritize multiple tasks and work effectively under pressureProven leadership experience in a fast-paced environmentMust be a good person, ethical & of good moralsValid driver's license and reliable transportationPreferred Qualifications :
Experience in the home services industry2 years of experience working on a PC and Business Phone handling Basic admin duties / reportingProficient in Microsoft Office Suite and dispatching software, bonus points if you have Service Titan Experience!Proven track record of exceeding customer service expectationWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Type : Full-time