Talent.com
Member Support Representative
Member Support RepresentativeChristian Healthcare Ministries • Barberton, OH, US
Member Support Representative

Member Support Representative

Christian Healthcare Ministries • Barberton, OH, US
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

The Member Support Representative is considered the “front line” of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidates who enjoy engaging with people, are servant-minded, and can provide compassionate and professional support. In addition to answering questions and resolving issues, the position also provides opportunities to minister to members through prayer and spiritual encouragement.

WHAT WE OFFER

  • Compensation based on experience.
  • Faith and purpose-based career opportunity!
  • Fully paid health benefits
  • Retirement and Life Insurance
  • 12 paid holidays PLUS birthday
  • Lunch is provided DAILY.
  • Professional Development
  • Paid Training

ESSENTIAL JOB FUNCTIONS

  • Respond to member inquiries via phone and email promptly, with time sensitivity and professionalism.
  • Verify and update member information accurately in CHM’s systems.
  • Log and track all interactions in the member management system (Gift Manager or CRM).
  • Follow standard operating procedures (SOPs) when handling common inquiries.
  • Provide accurate information about CHM guidelines, membership, billing, and processes.
  • Attract prospects by answering questions, giving suggestions, and making recommendations to obtain membership when appropriate.
  • Review and assess member concerns, escalating to management when necessary.
  • Handle escalated or emotional calls with empathy, offering prayer or spiritual encouragement when appropriate.
  • Meet established performance standards (e.g., call volume, response time, member satisfaction).
  • Participate in team meetings, training sessions, and development opportunities to stay current with CHM policies and systems.
  • Protect member confidentiality and comply with HIPAA and organizational privacy standards.
  • Thrive in a collaborative team environment and contribute positively to overall team goals.
  • Uphold the mission, vision, values, and service standards of CHM in every interaction.
  • Maintain a professional demeanor at all times.
  • Perform other job duties as assigned by management.

    • QUALIFICATIONS & EXPERIENCE REQUIREMENTS

  • Required : High School Diploma or equivalent.
  • Preferred : Some college coursework in business, communications, or related field; or 1–2 years of customer service experience.
  • Proficiency in Microsoft Office programs (Word, Excel, Outlook).
  • Ability to operate a PC and navigate information systems / applications (Gift Manager or similar CRM software).
  • Experience using routine office equipment (fax, copier, printers, multi-line telephones, etc.).
  • Strong verbal and written communication skills, with active listening ability.
  • Strong organizational, analytical, and problem-solving skills.
  • Ability to manage workload, multi-task, and adapt to changing priorities.
  • Patience, empathy, and conflict-resolution skills for handling sensitive or difficult calls.

    • CORE COMPETENCIES

  • Interpersonal Communication
  • Servant Leadership Mindset
  • Teamwork & Collaboration
  • Conflict Resolution
  • Detail Orientation & Accuracy
  • Adaptability & Flexibility

    • PERFORMANCE EXPECTATIONS

  • Maintain accuracy and efficiency in all member records updates.
  • Meet or exceed department standards for call and email response times.
  • Consistently achieve high member satisfaction scores.
  • Demonstrate reliability, accountability, and professionalism in all duties.

    • WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

  • Standard schedule : Monday–Friday, 9 : 00 AM–5 : 00 PM (with flexibility for ministry needs).
  • Office-based environment with regular phone and computer use.
  • Ability to sit at a desk and use a computer / phone for extended periods.
  • Manual dexterity for typing and handling office equipment.

    • About Christian Healthcare Ministries

    Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

    Crear una alerta de empleo para esta búsqueda

    Support Representative • Barberton, OH, US

    Ofertas relacionadas
    Member Contact Center Representative (Full-Time)

    Member Contact Center Representative (Full-Time)

    Firefighters Community Credit Union • Cleveland, OH, USA
    A tiempo completo
    Quick Apply
    Firefighters Community Credit Union.Member Contact Center Representative (Full-Time) to join our team.Are you a self-starter with banking experience who is interested in building a.Do you share in ...Mostrar más
    Última actualización: hace más de 30 días
    Customer Support Representative

    Customer Support Representative

    VirtualVocations • Akron, Ohio, United States
    A tiempo completo
    A company is looking for a Freelance Customer Support Representative for US hours.Key Responsibilities Triage, answer, and solve incoming customer requests Investigate and troubleshoot problems ...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    United States Border Patrol Agent

    United States Border Patrol Agent

    U.S. Customs and Border Protection • Massillon, OH, United States
    A tiempo completo
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Mostrar más
    Última actualización: hace 8 días • Oferta promocionada
    SLP - Home Health - Part Time

    SLP - Home Health - Part Time

    MLee Healthcare Staffing and Recruiting, Inc • Dundee, OH, United States
    A tiempo completo
    Speech Language Pathologist Pay Rate : .Monday - Friday | 8AM - 4 : 30PM.MLee Healthcare is seeking a dedicated Speech Language Pathologist / SLP to join a growing and tight knit Home Health team!.Home...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Patient Service Specialist

    Patient Service Specialist

    Ohio Staffing • Akron, OH, US
    A tiempo completo
    Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation.At ...Mostrar más
    Última actualización: hace 19 días • Oferta promocionada
    Member Support Representative

    Member Support Representative

    Christian Healthcare Ministries • Barberton, OH, US
    A tiempo completo
    The Member Support Representative is considered the "front line" of the ministry in assisting members with general inquiries by phone and email. This entry-level role is ideal for candidat...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Store Team Member (Cashier, Stocker, Animal Care)

    Store Team Member (Cashier, Stocker, Animal Care)

    Pet Supplies Plus • Akron, OH, US
    A tiempo completo
    Did you know bearded dragons grow up to 2 feet long? Or that the average life span for an umbrella cockatoo is 50 years? Our team members are pet lovers and like to know it all!.As a Store Team Mem...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Staff Associate I

    Staff Associate I

    Young Life • Sugarcreek, OH, United States
    A tiempo completo
    Young Life requires all employees to sign a Statement of Faith.We recommend you read this statement before applying for any position. Job Specific Working Conditions : .Young Life has operated in Tusc...Mostrar más
    Última actualización: hace 23 días • Oferta promocionada
    Membership Consultant

    Membership Consultant

    ArchWell Health • Brook Park, OH, United States
    A tiempo completo
    Health is a new, innovative healthcare provider devoted to improving the lives of our senior members.We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can ...Mostrar más
    Última actualización: hace 1 día • Oferta promocionada
    Side Income Opportunity - Work Your Own Hours

    Side Income Opportunity - Work Your Own Hours

    Finance Buzz • Navarre, Ohio, US
    A tiempo parcial +1
    We’re offering a part-time opportunity for individuals who want to earn extra cash without disrupting their main job or studies. This role gives you the freedom to work from home at your own pace, l...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Mental Health RN - Full Time

    Mental Health RN - Full Time

    Ohio Department of Commerce • Massillon, OH, United States
    A tiempo completo +1
    Effective October 1, 2025, the Ohio Department of Mental Health & Addiction Services has transitioned to its new name-the. Ohio Department of Behavioral Health.This change reflects our continued com...Mostrar más
    Última actualización: hace 3 días • Oferta promocionada
    Store Support

    Store Support

    Home Depot (Retail) • Akron, OH, US
    A tiempo completo
    Associates in Store Support positions are responsible for a variety of non-sales functions.This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    PRN Patient Service Specialist

    PRN Patient Service Specialist

    Cleveland Clinic • Massillon, OH, US
    A tiempo completo
    At Cleveland Clinic Health System, we believe in a better future for healthcare.And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the ...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Member Services Representative 1st Shift

    Member Services Representative 1st Shift

    Planet Fitness • Wadsworth, OH, US
    A tiempo completo
    Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors ...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Care Partner $18-20 6a-6p (Full Time)

    Care Partner $18-20 6a-6p (Full Time)

    Vitalia Active Adult Community at Montrose • Akron, OH, United States
    A tiempo completo +1
    After spending 14 years in healthcare, I finally found my home with Arrow Senior Living.It’s home-like environment is not just for the residents but for the team members as well.From day one you em...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    TEAM MEMBER (CASHIER) FT / PT

    TEAM MEMBER (CASHIER) FT / PT

    Englefield • Barberton, OH, US
    A tiempo completo +1
    Duchess Team Member Your Role in Creating a Great Customer Experience.For over 60 years, Duchess Team Members have been more than just cashiersthey've been community connectors who ensure customer...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Home Health Aide

    Home Health Aide

    Interim HealthCare • Sugarcreek, OH, US
    Temporal
    As a Home Health Aide.F;you will be called to care when you’re needed most.As part of Interim HealthCare, you’ll support a full range of patient services to bring comfort ...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    ASST SUPT-PAPER MILL

    ASST SUPT-PAPER MILL

    Packaging Corporation of America • Massillon, OH, United States
    A tiempo completo
    As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company.Our corrugated packaging business seeks to be the leader in helping our customers - large and smal...Mostrar más
    Última actualización: hace 29 días • Oferta promocionada