Customer Service Associate - Full-Time

JOB TITLE :  Part-Time Sales Associate

LOCATION :  Marin

REPORTS TO :  Store Manager

COMPENSATION : $20-$23 / Hour + Monthly Commission Plan

About Us :

Shoppe Amber Interiors is a home and lifestyle store created by lifelong Californian and interior designer Amber Lewis, alongside her partner, Mike. Our mission is to inspire and elevate everyday living through our shared passion for design and community.

About the Role :

As a Part-Time Sales Associate, you operate with a client-first mindset, helping create a warm and welcoming environment for all. You are a team player who delivers best-in-class customer service while consistently driving sales through strong client relationships and thoughtful communication.

Key Responsibilities :

Prioritize a client-first experience, whether in-store, by phone, or via email.

Proactively engage clients using provided tools to build loyalty and drive retention.

Execute daily operational tasks with accuracy and accountability, communicating any rollovers as needed.

Process POS transactions efficiently and offer product insights during checkout.

Ensure product presentation aligns with visual merchandising standards.

Maintain strong product knowledge and know where to find information when needed.

Support the Store Manager on one-off tasks as assigned.

Provide thoughtful feedback with a client-first lens to the Store Manager.

Qualifications :

2+ years of retail experience; home décor or interiors preferred.

Proficiency in Microsoft Office Suite and Google Drive is preferred.

Experience with Shopify POS, NetSuite, Slack, Gorgias, or Endear is a plus.

Must reside in or near Marin with reliable transportation.

Ability to lift and mobilize items up to 50 lbs, using proper equipment and techniques.

Availability to work weekends and maintain a flexible schedule.

Key Skills :

Delivers exceptional customer service across all communication channels.

Collaborative team player who thrives in a fast-paced, supportive environment.

Strong eye for merchandising and attention to detail.

Excellent verbal and written communication skills.

Strong problem-solving skills with the ability to troubleshoot independently.

Benefits :

Commission : 0.25% based on store sales goals

Paid Time Off : Sick Time & Volunteer Hours

Employee Discount : 40% off at Shoppe Amber Interiors (online & retail)

Compensation details : 20-23 Hourly Wage

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