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Bilingual Customer Service Advisor (French & English)
Bilingual Customer Service Advisor (French & English)24 Seven Talent • Jersey City, NJ, United States
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Bilingual Customer Service Advisor (French & English)

Bilingual Customer Service Advisor (French & English)

24 Seven Talent • Jersey City, NJ, United States
Hace 27 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Title : Bilingual Customer Service Advisor (French & English)

Pay : $27 / hour

Location : Jersey City, NJ

Start : Mid-October

End : Mid-January

Schedule : Hybrid, rotating shifts — must be available for all shifts

  • 9 : 30am–6 : 30pm (in-office)
  • 1 : 00pm–10 : 00pm (remote)
  • Weekend availability required (weekends are work-from-home)
  • Schedules will flex weekly. Client will assign shifts — no accommodations can be made.

Responsibilities

  • Deliver an elevated customer experience across phone, email, and chat
  • Convert inquiries into sales while meeting / exceeding KPIs
  • Build and maintain client relationships through personalized outreach
  • Provide tailored product knowledge and styling advice
  • Resolve customer inquiries efficiently (orders, returns, product info)
  • Accurately log interactions in CRM and support operational efficiency
  • Qualifications

  • Bilingual in French and English (required)
  • 2+ years in retail, customer service, sales, or hospitality
  • Strong communication and relationship-building skills
  • Proven ability to meet or exceed sales targets
  • Experience with CRM systems, Salesforce, or similar tools
  • Organized, detail-oriented, and able to multitask in a fast-paced setting
  • Flexible schedule including evenings, weekends, and holidays
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    Service Advisor • Jersey City, NJ, United States