Overnight Assistant Guest Relations Manager

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as an Assistant Overnight Guest Relations Manager you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story

What you'll get

As an Overnight Assistant Guest Relations Manager at Beverly Hills Hotel, here are just some of the great benefits you will receive:

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels – stay once a year at each hotel!

• 50% off at bars and restaurants within all of our Dorchester Collection hotels

• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)

• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala

• Free Meals on Duty

• Exclusive Access to a discount platform featuring 1000s of retailers

• Competitive Medical, Dental, Vision Benefit

• Competitive retirement scheme

As an Assistant Overnight Guest Relations Manager at The Beverly Hills Hotel, your compensation will range between $70,000-$72,000 annually.

What you'll do

You’ll love what you do and take pride in delighting our guests:

A day in the life of our Assistant Guest Relations Manager…it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Guest Relations Managers accomplish would be lengthy but the list below is essential to know.

• Our Assistant Guest Relations Managers are responsible for oversight of our guest relations coordinators, researchers, taskmasters, hosts and concierge teams during their day, frequently acting as the Manager on Duty.

• This will include on the job training for employees. Our Assistant Guest Relations Manager will improve service by communicating and assisting employees to understand guest needs all to ensure our guests receives nothing but the best experience. Our Assistant Guest Relations Managers will assist the Guest Relations Managers oversee the day-to-day operations of the Guest Relations Center, primarily the reception area with focus on check-in and check-out processes.

• Our Assistant Overnight Managers will assist in overseeing the overnight operations of the hotel.

• Sometimes our guests have special requests involving personalized services for VIPs, children, guests requests and proactive approaches to problems and/or missed expectations. The Assistant Guest Relations Manager is also responsible for short term pre-arrivals and in-house guests and ensures seamless delivery of guest services & request. Most of these requests are fulfilled by our Assistant Guest Relations Manager.

• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Assistant Guest Relations Manager is relied upon to report these and work with several other positions to correct.

• Communication is what keeps our departments running perfectly. Our Assistant Guest Relations Manager must communicate with other departments and extended hotel team in order to ensure the alignment remains.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light work standing and walking frequently for up to entire work shift. Exerting up to 20 or more pounds occasionally, exerting a negligible amount of force frequently, including constantly to reach, lift, carry, push, pull, grasp, manipulate or otherwise move objects i.e. pieces of paper, files and binders. Frequent use of computer keyboard (fingering) and computer mouse, near and far acuity (vision), hearing, talking. occasional frequency of bending, squatting, twisting and turning. As a seasonal property, long hours during peak periods sometimes required.
The items shared are the essence of a day in the life of a Assistant Guest Relations Manager, but we’ll make sure you are provided with specifics on how we care for our Hotel.

What you'll bring

• You’ll bring your unique personality and passion to the role and the team.

• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.

• English is the primary language used in our hotel. You can comfortably communicate in this language.

• Attention to detail is critical for our this role.

• We pride in nurturing an environment where Working Together is a must. Our Guest Relations Managers our biggest champions of this.

• Our hotels operate nonstop, this require flexibility from everyone on the team.