Repair Coordinator

Job Description

Job Description

The Repair Coordinator is a highly interactive, client-facingrole responsible for ensuring the quality, accuracy, and timely completion ofall repair services. This position serves as the main liaison between clients,the sales team, and the repair department. The ideal candidate delivers anexceptional service experience while maintaining high standards ofcommunication, organization, and operational efficiency.

Responsibilities :

• Respond promptly and professionally to client inquiries in person, by phone, or by email regarding repair services and custom work.
• Provide clear and timely updates on repair statuses, costs, and timelines.
• Address client concerns with empathy and professionalism, escalating issues when appropriate to ensure resolution.
• Collaborate with the sales team to deliver a seamless and personalized client experience.
• Quality control and approve all repairs to ensure they meet CD Peacock’s standards of excellence.
• Ensure all repairs are performed correctly and completed on time.
• Maintain detailed and accurate records of all repair jobs, due dates, and client communications.
• Contact clients proactively regarding job updates, estimated completion, and pickups.
• Run weekly repair reports, verify job statuses, and take appropriate action on overdue or delayed jobs.
• Coordinate market pickups and shipping needs related to repairs.
• Act as the main point of contact between the repair department and sales professionals.
• Keep the sales team informed about repair and custom order deadlines.
• Contribute to store operations including opening / closing procedures and administrative support as needed.

Requirements :