Program Manager - Hybrid Atlanta, GA

Job Description

The IT Program Manager willprovide program management support and oversight for the Department of Human Services (DHS), Division of Aging Services (DAS).

This position reports to the IT Assistant Deputy Commissioner and supports both the Department CIO and DAS business owners. The Program Manager will collaborate with software vendors, service providers, OIT teams, and DAS staff to ensure the efficient management of projects and IT changes. These initiatives range in size from small to large and have a significant impact on DAS productivity and service delivery.

Responsibilities :

• Under general supervision, manages and coordinates all tasks associated with small, medium, and large-scale projects of moderate to high complexity and risk.
• Oversees and / or provides project management consultation across all phases of the project and software development life cycle (SDLC).
• Collaborates closely with OIT team, DAS business leads, vendors, business analysts, and subject matter experts across system support teams.
• Manages projects in alignment with Statements of Work (SOWs), vendor contracts, and directives from the project steering committee.
• During project initiation, assist clients in identifying the most effective strategies to achieve objectives.
• In the planning phase, develops and maintains project management tools, including plans for scope, risk, communication, change control, and performance tracking.
• Monitors project performance throughout execution, reporting regularly to leadership on status, key milestones, and emerging risks.
• Provides ongoing guidance to project teams, leads status meetings, evaluates proposed scope changes, and advises project sponsors on recommended actions.
• Conducts product verification at project close to ensure deliverables meet client expectations and facilitates lessons learned reviews for continuous improvement.

Job Duties :

Minimum Qualifications

Bachelor's degree in related field or specialized training and three years of IT project management experience.

P MP certification from PMI or equivalent certification.

7 years' experience leading projects of moderate to high complexity.

Hands-on experience with MS Project, MS Visio, SharePoint 2013, and MS O365.

Requirements

Skill

Required / Desired

Amount

of Experience

PMP Certification from PMI or equivalent. (MUST UPLOAD CERTIFICATION)

Required

Experience within the last 5 years leading / coordinating vendor managed projects.

Highly desired

Years

Bachelor’s degree in related field or specialized training and IT project management experience.

Required

Years

Hands-on experience with MS Project, MS Visio, SharePoint 2013, and MS O365.

Required

Years

Experience working in public sector IT.

Highly desired

Experience working in an outsourced environment.

Highly desired

Executive level written and oral communication skills.

Highly desired

Communication skills both verbal and written.

Required

Years

Microsoft Office

Required

Years

MS Project

Required

Years

Presentation skills

Required

Years

Project management.

Required

Years

Sharepoint.

Required

Years

Teams.

Required

Years

Requirements

Qualifications Type Category Qualification Description Competency Required Skills Others Help desk support Help desk Novice (1-3 Years) No Skills Others Communication skills both verbal and written Novice (1-3 Years) No