Contact Center Associate Lead

A company is looking for a Contact Center Associate 3 (H) to serve as a team lead in a remote setting.

Key Responsibilities

Serves as team lead and subject matter expert, assisting management and staff

Handles escalated complaints and ensures timely and efficient call responses

Monitors call quality and supports team members in delivering high-level patient service

Required Qualifications

High School diploma or equivalent

Minimum of 3 years of relevant experience

General knowledge of office procedures and operations

Ability to maintain confidentiality and handle sensitive information

Any relevant education, certifications, and / or work experience may be considered