Membership and Fitness Director - Destination KP

MEMBERSHIP AND FITNESS DIRECTOR - Destination KP

Sports Facilities Management, LLC

LOCATION : Kings Park, NY

DEPARTMENT : MEMBERSHIP AND FITNESS

REPORTS TO : GENERAL MANAGER

STATUS : FULL-TIME (EXEMPT)

ABOUT THE COMPANY :

Destination KP is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Kings Park, NY. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Destination KP is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY :

The Membership & Fitness Director will manage all aspects of the membership department including recruitment of new members, retention of existing members, evaluation of services and supervision of assigned staff. This position will develop plans and implement new procedures and methods to achieve strategic goals. The Director will be responsible for high-quality customer service, which includes, but is not limited to, meeting the internal and external customer needs, and presenting a positive attitude.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING :

• Responsible for effective leadership in the following departments : Memberships, Guest Services and Fitness
• Implements membership strategies that support recruitment of new members and retention of existing members; provides extraordinary member services and responsiveness to member needs
• Fosters a climate of innovation and resolves problems to ensure member satisfaction
• Effectively manages all aspects of the membership pricing structure
• Recruits, hires, trains, develops, schedules, directs, and evaluates personnel as needed
• Promotes program and membership enrollment in interactions with existing and potential members
• Coordinates program registration, including logistics to support phone, walk-in, and web registration
• Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues
• Participates in the planning of annual budgets; manages and implements the approved budget for membership and takes appropriate action to correct variances
• Ensures proper implementation of Guest Services procedures, reviews and updates Guest Services SOP's and communicates changes to staff
• Effectively collaborates with the Finance Team to ensure compliance and efficient processes
• Organizes membership events and represents / promotes the venue at community events
• Serves as an integral member of the MLRE Leadership Committee
• Conducts sales tours of the facilities and gives guidance to prospective customers on the type of membership categories best suited to their needs
• Completes a variety of clerical duties providing accurate records and appropriate reports
• Maintains a professional image within the community and the venue
• Develops and promotes increased enrollment in new and existing programs
• Achieves performance-to-plan budget goals and membership enrollment goals
• Effectively manages stakeholder feedback, complaints, and compliments
• Perform the MLRE Manager-on-Duty (MOD) role as needed
• All other duties as assigned by management

THE IDEAL CANDIDATE HAS :

MINIMUM QUALIFICATIONS :

WORKING CONDITIONS AND PHYSICAL DEMANDS :

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