Customer Service Supervisor

A company is looking for an Integrated Customer Service Supervisor responsible for overseeing a team of employees across multiple client programs.

Key Responsibilities

Lead, coach, and develop a team of 20+ employees across multiple client programs

Ensure service levels, KPIs, and client deliverables are consistently met

Monitor daily metrics and take real-time action to address gaps or risks

Qualifications

Prior leadership experience required (Supervisor or Team Lead level)

4+ years in customer service, contact center, or operations environments

Experience managing 15+ employees preferred

Proven ability to lead in a metrics-driven environment

Bilingual (English / Spanish) a plus