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Assistant Manager
Assistant ManagerPlanet Fitness • Gainesville, FL, US
Assistant Manager

Assistant Manager

Planet Fitness • Gainesville, FL, US
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Assistant Manager

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.

Essential duties and responsibilities include:

  • Assisting in recruiting, hiring, training, and developing a high performing staff consisting of Member Service Representatives, Trainers, and Custodians.
  • Assisting in maintaining a welcoming atmosphere for all members, prospective members, and guests.
  • Providing quality-assured, customer service excellence.
  • Augmenting club management and providing backup support to the franchise, as needed.
  • Onboarding, scheduling, training, and supervising staff.
  • Member service oversight - ensuring staff is replicating superior customer experience at all times.
  • Conflict resolution.
  • Involved in all front desk related activities including:
    • Answering phones in a friendly manner; engaging and assisting callers with a variety of questions.
    • Greeting and validating members.
    • New member enrollment, account maintenance.
    • High level proficiency providing prospective members tours.
    • Facilitating all member requests, issues, and questions.
  • Assisting in overseeing cleanliness and maintenance of facility.
  • Assisting in ordering of supplies based on club requirements.
  • Qualitative/quantitative assessment via statistics and reports (weekly, monthly, and annually).
  • Backup support for any employee who is absent.

Qualifications/requirements include:

  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness, preferred.
  • Solid supervisory, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification recommended. Employer will sponsor.
  • High school diploma/GED equivalent required.
  • Must be a minimum of 18 years of age.

Physical demands include:

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
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Assistant Manager • Gainesville, FL, US

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