Support & Ops Tech II

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Job Description

The Support & Ops Tech II role is responsible for providing second-level onsite technical support and assistance to client coworkers primarily in North America. This role troubleshoots, diagnoses, and resolves hardware, software, and network issues, as well as installs, configures, and maintains IT equipment and systems in collaboration with other Technology teams. The Support & Ops Tech II also provides training and guidance to coworkers on IT best practices and policies.

Job Description

The Support & Ops Tech II role is responsible for providing second-level onsite technical support and assistance to client coworkers primarily in North America. This role troubleshoots, diagnoses, and resolves hardware, software, and network issues, as well as installs, configures, and maintains IT equipment and systems in collaboration with other Technology teams. The Support & Ops Tech II also provides training and guidance to coworkers on IT best practices and policies.

Key Areas of Responsibility

• Provide second-level desktop support including :
• Workstation OS (Windows and macOS) deployment including new hires and QA activities.
• Application troubleshooting and escalation to engineering teams.
• Mobile devices including smartphones and tablets.
• Printers / Copiers / MFPs.
• Regularly test and support conference room A / V technology.
• Follow all guidelines and operational procedures.
• Respond to and resolve incidents and requests through the ticketing system.
• New hire onboarding for individuals and classes.

Other Responsibilities

Education and / or Experience Qualifications

Required Qualifications

Preferred Qualifications

Rate : $30 / hour (depends on experience level). This is a contract position with candidates expected to work 40 hours / week . Contract duration is 12 months with possible extensions. This position currently does not offer any benefits.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Industries

Staffing and Recruiting

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