IT Operations Planning LeadVirtualVocations • Buffalo, New York, United States
IT Operations Planning Lead
VirtualVocations • Buffalo, New York, United States
Hace 5 días
Tipo de contrato
- A tiempo completo
Descripción del trabajo
A company is looking for an ITS Operations Planning & Delivery Lead.
Key Responsibilities
Lead milestone planning and execution for IT Operations Agile teams and projects, ensuring alignment with strategic objectives
Monitor SLAs and KPIs, driving improvements to enhance service performance and customer satisfaction
Facilitate Agile ceremonies and collaborate with stakeholders to refine requirements and manage the backlog in JIRA
Required Qualifications
Bachelor's degree in Engineering, Information Technology, Computer Science, or a related field
Minimum 8 years of progressive IT experience, including 4 years in a Scrum Master or Agile Project Manager role
Certified Scrum Master (CSM) or equivalent Agile certification is a plus
ITIL 4 knowledge and certification
Demonstrated experience in business and process analysis, including translating business needs into actionable tasks
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